Seamless Knowledge Integration
Connect your business data to create AI chatbots that deliver accurate, relevant answers
The Foundation of Intelligent Conversations
Connect your business knowledge to empower your chatbot with accurate, up-to-date information
Document Integration
Upload product manuals, guides, policies, and other business documents to inform your chatbot's responses with official information.
Website Crawling
Connect to your website to automatically extract information. Your chatbot learns directly from your public-facing content.
FAQ Integration
Import your frequently asked questions and answers to ensure your chatbot handles common inquiries with consistent, approved responses.
Dynamic Updates
Keep your knowledge sources updated and your chatbot will automatically reflect the latest information without retraining.
Smart Search
Intelligent semantic search finds relevant information even when customers don't use exact terminology from your documents.
Citation Tracking
View exactly which sources your chatbot used to generate responses, ensuring accountability and accuracy.
How Knowledge Integration Works
Power your chatbot with business knowledge in four simple steps
Connect Your Knowledge Sources
Upload documents, connect to your website, or import FAQs through our simple interface. We support PDFs, Word documents, HTML, and more.
Our AI Processes Your Knowledge
Our system automatically analyzes your content, extracts key information, and builds a semantic knowledge base optimized for conversational AI.
Configure Response Guidelines
Set rules for how your chatbot uses your knowledge. Determine confidence thresholds, citation requirements, and fallback responses.
Monitor & Refine
Review your chatbot's performance through our analytics dashboard. Identify knowledge gaps and continuously improve your knowledge base.
Supported Knowledge Sources
Connect virtually any type of business content to your chatbot
Don't see your format? Contact us to discuss your specific needs.
The Power of Knowledge-Driven Chatbots
Transform customer interactions with accurate, consistent information
Accurate Information
Ensure your chatbot provides factual, up-to-date information directly from your official sources, reducing misinformation.
Brand Consistency
Maintain consistent messaging across all customer touchpoints by basing chatbot responses on your approved content.
Self-Improving System
Identify knowledge gaps through analytics and continuously expand your knowledge base to improve response accuracy.
Reduced Risk
Minimize the risk of AI hallucinations or incorrect information by grounding responses in your verified business content.
Ready to Power Your Chatbot with Knowledge?
Start building AI chatbots that deliver accurate, trusted information based on your business content.
Explore Related Features
Discover the complete suite of Bot Studio capabilities
Chatbot Creation
Design and customize sophisticated AI chatbots without writing any code.
Multi-Channel Deployment
Deploy your chatbots across websites, social media, and messaging platforms with ease.
Performance Analytics
Track engagement, measure results, and optimize your chatbots with detailed analytics.