Answer Customers
24/7. Automagically.
The AI agent for small businesses — it answers, qualifies, and books across your website, WhatsApp, Instagram, and Facebook, 24/7. Replies in seconds, asks the right qualifying questions, and emails your team a clean summary — so every lead lands warm, not lost.
Website
WhatsApp
Instagram DM
MessengerOur walk-in freezer just died. Can anyone come out today?
We run emergency callouts until 9pm and first thing from 6am. I can hold the 6am slot for you now — what number should the engineer call?
emergency-callout-terms.pdfLead captured and in your inbox at 13:42 — with phone verification on Pro and Max
Sample conversation. Yours answers from your own content.
Most chatbots do one of these. Yours should do all three.
It answers
Grounded in your website, documents, and FAQs — with guardrails you write and a fallback you control.
Nothing off-script.
It knows who is asking
A short form opens the chat, so every conversation arrives attached to a real name, email, or verified phone number.
No anonymous “someone was interested”.
It tells your team
The lead and the full transcript arrive in your inbox, and the agent can send its own follow-up once the conversation ends.
The conversation doesn’t die in a dashboard.
Trusted by businesses worldwide — hospitality, real estate, healthcare, education, publishing, SaaS
What happens while
you're busy working.
A café's walk-in freezer fails at 1:40 on a Tuesday afternoon. You're under a van with your phone in your pocket. Here is every step your agent takes without you — and the artifact it leaves behind at each one.
It answers, out of your own content
Point it at your website and it reads the pages. Add your PDFs, price lists, and policies. Everything it says traces back to something you gave it — and the two boxes below decide what it will never say.
Do you handle same-day emergency callouts, and what does it cost?
Yes — same-day callouts are available until 9pm, seven days a week. The callout fee is listed on our services page, and parts are quoted before any work starts. Want me to book you in?
“Never quote a final price. Never compare us to competitors by name.”
“If you don't know, say so and give them the office number — don't guess.”
Both boxes are yours to write. Neither is a hidden default.
It knows exactly who is asking
Before the chat opens, visitors complete a short form you design. You choose which fields appear, which are required, and which the agent may use as context. On Pro and Max you can add one-time-passcode verification, so the number on the lead is a number that exists.
Every label, field, and button is yours to change — or add your own.
- Source
- Website widget
- Captured
- Tue 13:42
- Tag
- Emergency · commercial
- Transcript
- 9 messages, attached
Phone verification is a paid add-on, priced by usage. Without it you still get the number they typed.
It tells you, and then it acts
The lead is in your inbox before the conversation has even finished, with the transcript following once it settles. And if you want it to, the agent keeps going on its own — messaging the people you nominated, in the words you approved.
- Phone
- +1 415 ••• ••42 · verified
- dana@northsidecafe.com
- Asked about
- Same-day emergency callout, cost
Full transcript follows in 30 minutes, once the conversation settles.
- Texted the on-call engineer the address and the fault.
- Emailed Dana a confirmation with the 6am window.
- Tagged the conversation “emergency · commercial”.
You write this policy in plain English and pick who it may contact. Nothing happens that you didn't allow.
You read it once, at the end of the day
One email at the end of the day, with every conversation that mattered and the ones that need you. Nothing to remember to check.
Walk-in freezer failed. Asked about same-day callout and cost. Booked for 6am, wants a call to confirm.
Comparing annual service contracts for two sites. Downloaded the pricing PDF.
Took the booking link for Thursday. No follow-up needed.
If you have a developer, it also speaks their language
Signed webhooks and a full REST API. Pick the events you care about, point them at your endpoint, and check the delivery log afterwards. Every request carries an HMAC-SHA256 signature.
| lead.captured | delivered | 200 | 13:42:04 |
| conversation.reply | delivered | 200 | 13:41:41 |
| conversation.message | delivered | 200 | 13:41:38 |
| conversation.started | delivered | 200 | 13:40:02 |
{
"event": "lead.captured",
"chatbotId": "cb_northside_ops",
"lead": {
"name": "Dana Whitfield",
"email": "dana@northsidecafe.com",
"phone": "+1415•••••42",
"phoneVerified": true
},
"conversationId": "cnv_8Kq2",
"tags": ["emergency", "commercial"],
"capturedAt": "13:42:04Z"
}You never took your phone out. The job was booked by the time you washed your hands — and it works the same at 2am.
Put this on your siteOne screen.
No ticket to your
web team.
Everything on this page is configured in a single builder with a live preview beside it. Click the chat header in the preview and the panel jumps to that setting. Change a colour, watch it change.
Ships as a script tag. Works on Shopify, WordPress, Webflow, Squarespace, Wix, or plain HTML.
- 01
Paste your website URL
Hyperleap reads your pages and pulls your logo, colours, and header imagery. It shows you every colour it wants to change, before and after. You tick what to keep.
- 02
Add what it should know
Website URLs, a whole sitemap with path filters, PDFs, Word docs, spreadsheets, FAQ sets by CSV, images, or plain text you type in.
- 03
Give it a personality and its limits
Generate a starting prompt from a short brief, or import an industry preset. Then write the guardrails and the fallback in your own words.
- 04
Design what visitors see
Chat button, lead form, conversation window, slash commands, global window. Click any element in the live preview and the panel jumps to its setting.
- 05
Test it, then ship it
One button opens a real conversation against your real sources. When it reads right, copy the script tag — or share a preview link with your team first.
Same agent, wherever they message you.
Configure it once. Rich cards and carousels render with full parity on all four. When a conversation needs a person, your team takes over the thread and hands it back afterwards.
Website
A floating bubble, or the chat rendered inline inside a container you size.
Official WhatsApp Business API — no third-party relay in the middle.
Instagram DM
Answers the questions your posts generate, without living in the app.
Messenger
Your team can take over a thread, then hand it back to the agent.
Hyperleap AI is a Meta Technology Provider and Business Partner. WhatsApp, Instagram, and Messenger run on Meta's official Business APIs — no third-party relay, no workaround.
Not available yet, in case you need one of them: SMS, Slack, Telegram, Microsoft Teams, email, and voice.
You decide what it does, where, and to whom.
You are the one who gets blamed if this goes wrong. So every switch is yours.
What it may say
- Guardrails and fallback text you author
- Answers restricted to the sources you attach
- A disclaimer line shown inside the chat
- Conversation tags for routing and reporting
Where it appears
- Web only, mobile only, or both
- Auto-open after a delay you choose
- Full-window mode on desktop
- One switch turns the whole agent off
Who can touch it
- Read, run, edit and delete, set per person
- Guest access: use an agent, never see its setup
- Workspaces keep clients and brands apart
- Take the Hyperleap badge off the widget on Pro and Max
What you can see
- Conversation logs and analytics
- Click tracking on links the agent shares
- Thumbs up and down from visitors
- Webhook delivery history with response codes
Ask your own conversation data a question.
Connect leads, conversations, and analytics to the AI tools your team already uses — “which questions are customers asking that our website doesn't answer?” Access is scoped and permissioned: read-only until you configure otherwise.
Start from a template built for your business.
The story further up happens to be a repair business. Swap the trade and the shape holds: a question you have answered a hundred times, a customer who needs a reply now, and a job you would rather not stop doing.
Each template ships with a written behaviour prompt, a greeting, and the questions that industry actually gets asked. Change any of it.
Three plans.
Every extra named up front.
Plus
One agent, one business.
- AI responses
- 3,000 / mo
- Chatbots
- 1
- Channels
- 4 per chatbot
- Knowledge
- 40MB
- Team members
- 10
- Workspaces
- 5
- White-label
Pro
most pickedTwo agents, and the Hyperleap badge off your widget.
- AI responses
- 12,000 / mo
- Chatbots
- 2
- Channels
- 8 total
- Knowledge
- 40MB
- Team members
- 50
- Workspaces
- 10
- White-label
- Included
Max
Multiple locations, brands, or clients.
- AI responses
- 30,000 / mo
- Chatbots
- 5
- Channels
- 20 total
- Knowledge
- 40MB
- Team members
- 100
- Workspaces
- 25
- White-label
- Included
7-day free trial on every plan. A card is required to start it, and there is no free tier.
- Suite — internal AI tools and developer APIs, $99 one-time
- OTP verification — usage-based from $100, Pro & Max
- Hierarchical RAG — sharper answers when you have many branches or locations, $40/mo + 2× credits per request, Pro & Max
- Credit packs — $12 per 1,000
- Managed setup — from $299 one-time
- Full pricing detail →
The questions everyone asks.
How long until it is live on my site?
Under five minutes for a working agent. Paste your website URL and Hyperleap reads your pages, pulls your branding, and writes a starting prompt for your industry — then you copy one script tag onto your site. It works on Shopify, WordPress, Webflow, Squarespace, Wix, or plain HTML. Tightening the guardrails, adding your PDFs, and reworking the greeting is the part you do afterwards, at your own pace.
What happens when it does not know the answer?
You write the fallback, and it says what you told it to say — usually pointing the visitor at your team by email or phone. Answers are grounded in the sources you attach, and the guardrails you write tell it what to stay away from.
What happens to my customers’ data?
Conversations and lead records live in your workspace, and you control who on your team can open them — read, run, edit, and delete are set per person. You can delete records, and we publish a Data Processing Agreement and our international data transfer terms so your own counsel can read exactly how we handle it.
Does it connect to my CRM?
Most teams start with email: every lead, and the full transcript, sent to whoever needs it. If you want it wired in properly, there are signed webhooks and a full REST API for your developer — pick the events, point them at your endpoint, read the delivery log. Native Zapier, HubSpot, Salesforce, and Zendesk connectors are in active development, not shipped.
Does it work in languages other than English?
Yes — it answers in 100+ languages, and it replies in whichever one the customer writes in. There is nothing to configure and no separate agent to build per language.
Which channels are actually supported today?
Website chat widget, WhatsApp Business API, Instagram DM, and Facebook Messenger, with rich cards and carousels rendering across all four. SMS, Slack, Telegram, MS Teams, email, and voice are on the roadmap — we mark them that way everywhere on this site.
What happens after the free trial?
Pick a plan or lose access. The trial runs 7 days on every plan, a card is required to start it, and there is no free tier. We would rather tell you that here than in an email on day eight.
Still deciding? How teams use it for customer service, for lead generation, or talk to us.
Give your visitors someone
to talk to today.
Start the trial, paste your website URL, and have a working agent before you close your laptop.
7 days · card required to start · cancel anytime