Payment Terms

1. GENERAL PAYMENT TERMS

1.1. These Payment Terms govern all billing and payment obligations for Hyperleap AI services ("Services") provided by M/s. Hyperleap Software Technologies Private Limited ("Company", "We", "Us", "Our") to You ("User", "Customer", "You", "Your").

1.2. These Payment Terms are incorporated by reference into and form part of our Terms of Use. By subscribing to our Services, You agree to be bound by these Payment Terms.

1.3. All payments are processed in accordance with applicable laws and regulations in the jurisdiction where the payment is processed.

2. SUBSCRIPTION PLANS AND PRICING

2.1. We offer the following subscription models:

• Launch Plan: Basic plan for individual users and small teams
• Scale Plan: Advanced plan for growing businesses
• Enterprise Plan: Custom plan for large organizations with specific requirements

2.2. Current pricing for all plans is available at https://hyperleap.ai/pricing and may be updated from time to time with reasonable notice to existing subscribers.

2.3. Pricing may vary based on Your geographical location, local tax requirements, and applicable currency conversion rates.

3. BILLING CYCLES AND PAYMENT SCHEDULE

3.1. Subscription fees are billed in advance based on Your selected billing cycle:

• Monthly Billing: Charged monthly on the same calendar date each month
• Annual Billing: Charged annually on the same calendar date each year

3.2. Your first billing cycle begins on the date You subscribe to a paid plan after Your free trial period expires (if applicable).

3.3. Billing dates may be adjusted by up to 3 days to accommodate weekends, holidays, or processing requirements.

3.4. Usage-based charges (if applicable) are calculated monthly and billed in arrears.

4. PAYMENT METHODS AND PROCESSING

4.1. We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards (where supported)
• Digital wallets (Apple Pay, Google Pay, where available)
• Bank transfers (for Enterprise plans)
• Regional payment methods (UPI, NEFT, RTGS for Indian customers)

4.2. Payments are processed through one or more of the following payment partners:

• Payment Processors: Stripe, Razorpay
• Merchants of Record: Paddle, DodoPayments

4.3. We reserve the right to change payment processors or merchants of record at any time. You will be notified of any changes that affect Your payment method or billing.

4.4. When using a merchant of record, the merchant becomes the seller of record for tax and billing purposes, and their terms and conditions may also apply.

5. TAXES AND ADDITIONAL FEES

5.1. All prices are exclusive of applicable taxes, duties, levies, and governmental fees unless otherwise stated.

5.2. You are responsible for paying all applicable taxes including but not limited to:

• Value Added Tax (VAT)
• Goods and Services Tax (GST)
• Sales tax
• Service tax
• Any other local, state, or federal taxes

5.3. Tax calculations are based on the billing address You provide. It is Your responsibility to provide accurate tax information.

5.4. Payment processing fees, currency conversion fees, or international transaction fees charged by Your financial institution are Your responsibility.

6. FAILED PAYMENTS AND ACCOUNT SUSPENSION

6.1. If a payment fails, We will:

• Attempt to retry the payment automatically for up to 3 times over 7 days
• Send You email notifications about the failed payment
• Provide You an opportunity to update Your payment method

6.2. If payment is not successfully collected within 7 days of the original billing date:

• Your account may be suspended or downgraded to a free plan
• Access to premium features may be restricted
• Your data will be retained for 30 days to allow for payment resolution

6.3. A late payment fee of $5 USD (or equivalent in local currency) may be charged for each failed payment attempt after the grace period.

6.4. You remain responsible for all outstanding amounts even if Your account is suspended.

7. PLAN CHANGES AND UPGRADES

7.1. You may upgrade or downgrade Your subscription plan at any time through Your account dashboard.

7.2. Plan upgrades take effect immediately:

• You will be charged a prorated amount for the upgraded plan
• The prorated charge covers the remaining period of Your current billing cycle
• Your next billing date remains the same

7.3. Plan downgrades take effect at the end of Your current billing cycle:

• You will continue to have access to current plan features until the end of the billing period
• No refund is provided for the current billing period
• Features not available in the lower plan will be restricted after the billing cycle ends

8. ENTERPRISE BILLING

8.1. Enterprise customers may be subject to different payment terms as specified in their separate agreement.

8.2. Enterprise billing options include:

• Net 30 payment terms (subject to credit approval)
• Annual prepayment discounts
• Custom billing cycles
• Purchase order processing
• Invoice-based billing

8.3. Enterprise customers requiring special billing arrangements should contact our sales team at sales@hyperleap.ai.

9. CURRENCY AND REGIONAL PRICING

9.1. Pricing is displayed in USD by default but may be shown in local currency based on Your location.

9.2. Supported currencies include:

• USD (United States Dollar)
• EUR (Euro)
• GBP (British Pound)
• INR (Indian Rupee)
• CAD (Canadian Dollar)
• AUD (Australian Dollar)

9.3. Currency conversion rates are determined by our payment processors and may include conversion fees.

9.4. Regional pricing may apply to ensure fair pricing based on local economic conditions.

10. INVOICING AND RECEIPTS

10.1. Invoices and receipts are provided electronically via email after each successful payment.

10.2. You can access and download invoices from Your account dashboard at any time.

10.3. For Enterprise customers, We can provide:

• Customized invoice formats
• Purchase order references
• Additional billing details as required

10.4. Invoice disputes must be raised within 30 days of the invoice date.

11. DATA EXPORT AND RETENTION

11.1. If Your account is suspended due to non-payment, Your data will be retained for 30 days.

11.2. During the retention period, You can:

• Resolve payment issues to restore access
• Export Your data before permanent deletion
• Downgrade to a free plan (if available)

11.3. After 30 days, Your data may be permanently deleted and cannot be recovered.

12. PAYMENT SECURITY

12.1. We do not store Your complete credit card information on our servers.

12.2. All payment information is processed using industry-standard security measures including:

• PCI DSS compliant payment processors
• SSL/TLS encryption for data transmission
• Tokenization of payment data
• Regular security audits and monitoring

12.3. You are responsible for maintaining the confidentiality of Your payment information.

13. CHANGES TO PAYMENT TERMS

13.1. We may modify these Payment Terms at any time with 30 days' prior written notice.

13.2. Notice of changes will be provided via:

• Email to Your registered email address
• In-app notifications
• Updates to this page

13.3. Continued use of our Services after the effective date of changes constitutes acceptance of the modified terms.

13.4. If You do not agree to the modified terms, You may cancel Your subscription as outlined in our Cancellation Terms.

14. CONTACT INFORMATION

For questions regarding billing, payments, or these Payment Terms, please contact:

Billing Support: billing@hyperleap.ai
Sales Team: sales@hyperleap.ai
General Support: support@hyperleap.ai