How do I deploy my chatbot to my website?

Simply copy the JavaScript embed code from your dashboard and paste it before the closing tag of your website. It works with any platform - WordPress, Shopify, Webflow, or custom HTML. See the Publishing guide for detailed instructions.

Can I use the same chatbot across multiple channels?

Yes! Your chatbot can be deployed simultaneously on your website, WhatsApp, Instagram, and Facebook. Same knowledge base, same behavior, all channels. Check the Channels guide for setup instructions.

What happens if I exceed my conversation limit?

We'll notify you at 80% usage. If you exceed your limit, you can upgrade your plan or purchase additional conversation credits. Your chatbot continues working.

How does hierarchical RAG work for multi-location businesses?

You maintain one central knowledge base with location-specific overlays. Update pricing or policies once, and all locations reflect changes instantly. Perfect for hotel chains and multi-campus schools.

What's the difference between Bot Studio and AI Studio?

Bot Studio is for customer-facing chatbots (websites, WhatsApp, etc.). AI Studio is for internal team tools and assistants. Both can use the same Sources for knowledge.

How do I add my company knowledge to the AI?

Create Sources and upload documents, add website URLs, or enter text content. Then connect these Sources to your chatbots, tools, or assistants. See the Sources guide for details.

Where can I see role permissions for chatbots, tools, assistants, prompts, and personas?

Use the dedicated permissions pages in Help Center: AI Agents, AI Tools, AI Assistants, Prompts Permissions, Personas Permissions, and the Workspace Permissions Matrix for cross-entity policy.