Physical Therapy AI Front Desk
“Do I need a referral?”
Asked mid-session, again.
The AI front desk for physical therapy clinics. Answer insurance and first-visit questions using your practice information. Collect contact details and book the appointment. Clinical questions go to your therapists.
From $40/mo · live in under 5 minutes·Why an agent, not a chatbot →
- <5 minutes
- To go live — paste your site, add one script tag
- 4 channels
- Website, WhatsApp, Instagram DM, Messenger
- Routes clinical questions
- Name and number captured for the right therapist
The problem
The Challenge for PT Clinics
Today
Without Hyperleap AI
- “Do you take my insurance?” interrupts a session for the fifth time today
- New referrals on hold hang up and call the clinic down the road
- “What should I bring?” and “Where do I park?” answered by hand, every day
- Booking requests pile up in voicemail and get missed
- Front desk on the phone instead of with the patient at the counter
With an AI front desk
With Hyperleap AI
- Insurance, services, and pricing questions answered in seconds, from your own documents
- Booking link shared and name and phone captured for the front desk
- First-visit questions answered the same way every time
- Clinical questions routed to the right therapist with a callback number
- One AI on your website, WhatsApp, Instagram DM, and Messenger
Features
Everything Your PT Clinic Needs
From first question to booking link, the AI front desk handles what interrupts your day and routes the rest.
Appointment Booking
Books the visit in the chat through Calendly or Cal.com the moment a patient asks about an evaluation or follow-up, then captures name and phone so the front desk has the details.
Insurance Questions
Answers from the carrier list you provide — which plans you take, whether a referral is needed, self-pay rates. Your billing team verifies benefits before the first visit.
Routes Clinical Questions
“Should I keep doing my hip exercises if it hurts?” gets a name and number captured and routed to the patient's therapist — the AI does not give exercise advice.
New Patient Capture
Collects the basics — name, phone, referral status, and which service they are asking about — and emails your front desk a clean summary.
First-Visit Questions
What to bring, what to wear, how long the evaluation takes, where to park — answered from your own website and PDFs, the same way every time.
Specialty Services Info
Explains the services you list — dry needling, manual therapy, sports performance, vestibular rehab — and shares the booking link for the right one.
In practice
Common Scenarios Your AI Agent Handles
New Evaluation Request
“My lower back has been bad for two weeks — can I come in?” AI shares your booking link and captures name and phone for the front desk.
Insurance Coverage Question
“Does my insurance cover PT?” AI answers from your carrier list and notes that billing confirms coverage and visit limits before the first appointment.
Home Exercise Question
“How many times should I do my hip exercises?” AI captures name and phone and routes the question to the patient's therapist.
Post-Surgery Referral
“I just had ACL surgery — when can I start PT?” AI explains your intake process for post-surgical patients, asks for the referral, and shares the booking link.
First Visit Preparation
“What should I bring to my first appointment?” AI gives your checklist: insurance card, referral, comfortable clothes.
Specialty Service Inquiry
“Do you offer dry needling?” AI explains the service from your page and shares the booking link for a consultation.
Sports Injury Message
“I twisted my ankle playing basketball.” AI does not judge severity — it gives your urgent-care guidance, then captures name and phone for a therapist callback.
Treatment Duration Question
“How long does PT take for shoulder pain?” AI shares what your website says about a typical plan of care and notes that the therapist sets the plan at the evaluation.
Which Location
“Which location is closest to me?” AI gives each clinic's address, hours, and parking, and shares the booking link for the nearest one.
Outcomes
Benefits for Your PT Clinic
Fewer Interruptions at the Front Desk
Insurance, services, and first-visit questions get answered by the AI. Your staff stays with the patient at the counter.
Replies in Seconds
Referrals get an answer and your booking link while they are still on your site, instead of hanging up on hold.
Patients Arrive Prepared
Clear answers on what to bring, what to wear, and how long the evaluation takes — the same answer every time.
Leads Land Warm
Name, phone, referral status, and the service they asked about arrive in your inbox as a clean summary — no chasing voicemails.
Multi-Channel Engagement
One AI on your website, WhatsApp, Instagram DM, and Facebook Messenger — the same answers on every channel.
Clinical Questions Reach the Therapist
Between-visit questions about pain or exercises are captured with a name and number and routed to the right therapist instead of sitting in a Facebook inbox.
Who it fits
Perfect For
Outpatient PT Clinics
General orthopedic and sports therapy practices with a busy front desk
Specialty Rehab Centers
Sports medicine, pelvic health, vestibular, or neurological rehabilitation specialists
Multi-Location Practices
PT groups with multiple clinics that want the same answers and booking links at every location
Simple Pricing for Physical Therapy Clinics
Try any plan free for 7 days
Plus
For solo practitioners
Key Features:
- 3,000 AI responses per month
- 1 chatbot
- 4 channels per chatbot
- Instagram, WhatsApp available
- 40MB knowledge source per chatbot
- Calendar, downloads, videos
- + 4 more features
Pro
For PT clinics
Key Features:
- 12,000 AI responses per month
- 2 chatbots
- 8 channels (4 per chatbot)
- Remove Hyperleap branding
- 40MB knowledge source per chatbot
- Link tracking & login
- + 3 more features
Max
For rehabilitation networks
Key Features:
- 30,000 AI responses per month
- 5 chatbots
- 20 channels (4 per chatbot)
- Remove Hyperleap branding
- 40MB knowledge source per chatbot
- Multi-variant (locations, courses, etc) ($40/mo + 2x credits)
- + 3 more features
7-day free trial: Try any plan risk-free • See all plan details →
All plans include: Multi-channel deployment • Priority support
Add-ons: Studio & API ($99 one-time on Plus/Pro/Max) • Multi-variant (locations, courses, etc) ($40/mo + 2x credits on Pro/Max) • OTP Verification (usage-based on Pro/Max)
You stay in control
Why PT Clinics Choose Hyperleap
No Technical Skills Required
Live in under 5 minutes: paste your website URL, add one script tag. Attaching your insurance list and services PDF helps refine the answers.
Works Alongside Your Existing Tools
Books through Calendly or Cal.com (or shares your booking link) and emails your front desk a summary. Nothing to change in your practice-management or EMR system — the AI does not write into it.
Multi-Language Support
Answers in 100+ languages — Spanish, Arabic, Portuguese, Mandarin and more — without hiring multilingual staff.
Privacy by Design
Designed to keep protected health information out of the chat — symptoms and history route to your team through your existing intake. Compliance for your deployment stays with you.
Frequently Asked Questions
What does an AI front desk do for a physical therapy clinic?+
It answers the questions that interrupt your day — whether you take a patient's insurance, whether they need a referral, what to bring to the first visit, whether you offer dry needling — from your website, PDFs, and price list. It shares your booking link, captures name and phone, and emails your front desk a clean summary. Anything clinical routes to your therapists.
How does it handle insurance questions?+
It answers from the carrier list you provide — which plans you accept, whether a referral is required, self-pay rates — and tells the patient that your billing team verifies PT coverage and authorized visits before the first visit. It never checks coverage live.
Can it answer questions about home exercises?+
It answers general questions from your own published material — what to expect during recovery, how your clinic handles exercise programs. Questions about a specific patient's program, pain, or progression are captured with name and phone and routed to their therapist. It does not give exercise or rehabilitation advice.
Does it collect new-patient intake?+
It collects the basics — name, phone, how the patient heard about you, whether they have a referral, and which service they are asking about — and emails your front desk a summary. Medical history and symptom details stay out of the chat and are collected by your team through your existing intake forms.
Can it book appointments for us?+
Yes, if you use Calendly or Cal.com. It checks your live availability, offers real open times, and books the one the patient picks right in the chat; the patient gets the calendar invite by email. In-chat booking with Calendly needs Calendly Standard or higher. With any other booking tool, it shares your booking link instead. It does not write into your practice-management or EMR system — there is no integration with it. It creates new bookings only; reschedule requests are emailed to your front desk.
How long does setup take?+
Live in under 5 minutes: paste your website URL and Studio imports your branding, detects your industry, and writes a starting prompt; then add one script tag. Attaching your insurance list and services PDF helps refine the answers.
How Physical Therapy AI agents work
Four guides that explain the technology behind every physical therapy AI agent — from how it answers accurately to how it routes the right requests to your team.
AI Agents by Industry
What a customer-facing AI agent does — and how it fits your industry.
Conversational AI for Customer Service
Resolve more inquiries instantly, on every channel, without adding headcount.
AI Receptionist
Answer, route, and book — 24/7, never offline.
RAG Chatbot
Document-grounded answers from your own knowledge — not guesses from the internet.
Physical Therapy Resources
Learn more about AI chatbots for physical therapy with our guides and comparisons.
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View comparisonReady to Get the Front Desk Back?
Answer insurance and first-visit questions, capture leads, and route clinical questions — from $40/mo. Start for free today.
Ask AI about your customer conversations.
Connect Claude or another compatible AI tool to your Physical Therapy agent’s customer details and conversations. Then ask questions such as “What did customers ask this week?” This connection, called MCP, is included on every plan.
Ask Claude about your leads