“Do I need a referral?”
Asked mid-session, again.

It answers the questions that interrupt your day — whether you take a patient's insurance, whether they need a referral, what to bring to the first visit, whether you offer dry needling — from your website, PDFs, and price list. It shares your booking link, captures name and phone, and emails your front desk a clean summary. Anything clinical routes to your therapists.

It answers from the carrier list you provide — which plans you accept, whether a referral is required, self-pay rates — and tells the patient that your billing team verifies PT coverage and authorized visits before the first visit. It never checks coverage live.

It answers general questions from your own published material — what to expect during recovery, how your clinic handles exercise programs. Questions about a specific patient's program, pain, or progression are captured with name and phone and routed to their therapist. It does not give exercise or rehabilitation advice.

It collects the basics — name, phone, how the patient heard about you, whether they have a referral, and which service they are asking about — and emails your front desk a summary. Medical history and symptom details stay out of the chat and are collected by your team through your existing intake forms.

It shares your booking link and captures name and phone so the front desk has the details. It does not write into your practice-management or EMR system or confirm slots — there is no integration. Reschedule requests are emailed to your front desk.

Live in under 5 minutes: paste your website URL and Studio imports your branding, detects your industry, and writes a starting prompt; then add one script tag. Attaching your insurance list and services PDF is tuning you do afterwards.