AI &amp; Chatbot Glossary

an AI Agent

Learn what AI agents are, how they differ from chatbots, and how businesses use them for customer engagement, automation, and intelligent task completion.

Conversational AI

Learn what conversational AI is, how it works, key technologies involved, and how businesses use it for customer engagement and automation.

Hierarchical RAG

Learn what Hierarchical RAG is, how it improves AI chatbot accuracy, and why it's Hyperleap's key differentiator for zero-hallucination responses.

4 min read

Knowledge Base Grounding

Learn how knowledge base grounding ensures AI chatbots provide accurate, factual responses based on your business data instead of making things up.

8 min read

OTP Validation in Chatbots

Learn what OTP validation is, how it works in AI chatbots, and why it's essential for capturing genuine, verified leads from conversations.

RAG (Retrieval-Augmented Generation)

Learn what RAG is, how it improves AI chatbot accuracy by grounding responses in your data, and why it's essential for business AI applications.

WhatsApp Business API

Learn what WhatsApp Business API is, how it differs from WhatsApp Business App, and how businesses use it for customer engagement at scale.