Definition
a Chatbot
Learn what chatbots are, how they work, the different types available, and how businesses use them to automate customer interactions and support.
7 min read
Learn more AI & Chatbot Glossary
Essential terminology for understanding AI chatbots, conversational AI, and related technologies.
Definition
AI Hallucination
Learn what AI hallucinations are, why chatbots make things up, and how techniques like RAG and knowledge grounding prevent inaccurate AI responses for businesses.
7 min read
Learn more Definition
AI Lead Qualification
Learn what AI-powered lead qualification is, how chatbots automatically identify and score prospects, and why it helps sales teams focus on high-value opportunities.
7 min read
Learn more Definition
an AI Agent
Learn what AI agents are, how they differ from chatbots, and how businesses use them for customer engagement, automation, and intelligent task completion.
5 min read
Learn more Definition
Conversational AI
Learn what conversational AI is, how it works, key technologies involved, and how businesses use it for customer engagement and automation.
5 min read
Learn more Definition
Fine-Tuning
Learn what fine-tuning is, how it compares to RAG for business AI chatbots, and why most businesses should choose RAG over fine-tuning for accurate responses.
7 min read
Learn more Definition
Hierarchical RAG
Learn what Hierarchical RAG is, how it improves AI chatbot accuracy, and why it's Hyperleap's key differentiator for zero-hallucination responses.
4 min read
Learn more Definition
Human Handoff
Learn what human handoff is in AI chatbots, when to escalate from AI to a human agent, and how seamless transitions improve customer satisfaction and resolution rates.
10 min read
Learn more Definition
Knowledge Base Grounding
Learn how knowledge base grounding ensures AI chatbots provide accurate, factual responses based on your business data instead of making things up.
8 min read
Learn more Definition
Multi-Channel Support
Learn what multi-channel customer support is, how it differs from omnichannel, and how businesses deploy AI chatbots across WhatsApp, web, Instagram, and Facebook.
7 min read
Learn more Definition
Natural Language Processing (NLP)
Learn what NLP is, how it enables AI chatbots to understand human language, and why it matters for business customer engagement and automation.
7 min read
Learn more Definition
OTP Validation in Chatbots
Learn what OTP validation is, how it works in AI chatbots, and why it's essential for capturing genuine, verified leads from conversations.
5 min read
Learn more Definition
Prompt Engineering
Learn what prompt engineering is, how it shapes AI chatbot behavior, and best practices for crafting effective system prompts that deliver accurate, on-brand responses.
9 min read
Learn more Definition
RAG (Retrieval-Augmented Generation)
Learn what RAG is, how it improves AI chatbot accuracy by grounding responses in your data, and why it's essential for business AI applications.
5 min read
Learn more Definition
WhatsApp Business API
Learn what WhatsApp Business API is, how it differs from WhatsApp Business App, and how businesses use it for customer engagement at scale.
5 min read
Learn more Ready to implement AI chatbots?
Try Hyperleap AI free and experience Hierarchical RAG, OTP verification, and multi-channel support.
Start Free Trial