See what we're building next
Transparency matters. Here's our product roadmap — shaped by customer feedback and our vision for the future of AI Agents.
Request a FeatureAlready Shipped
Recently completed and live in production
BYOK (Bring Your Own Key)
Use your own API keys for full control over model costs and usage.
Chat Tagging
Organize and categorize conversations with custom tags.
Stable Multi-Model Support
Reliable support for multiple AI models including GPT-4o, Claude, Gemini, and more.
High-priority features actively in development
Zapier Integration
Connect Hyperleap AI to 5,000+ apps. The fastest path to powerful workflow automation for every team.
Smart Escalation Rules Engine
When AI can't answer, automatically route to your team on WhatsApp, email, or phone — with a full conversation summary.
HubSpot Native Integration
Sync contacts, deals, and conversations directly with HubSpot — the #1 CRM for growing businesses.
Extended Analytics Dashboard
Deeper insights by channel, country, conversation topics, and interaction heatmaps.
Rich Media in Social Channels
Send images, buttons, carousels, and quick replies on WhatsApp, Facebook Messenger, and Instagram.
Zendesk Integration
Create tickets and sync conversation data with Zendesk for seamless support operations.
Webhook Enhancements & Docs
Improved documentation, retry logic, and a comprehensive event catalog for webhook consumers.
Salesforce Integration
Native Salesforce connector — upgrade from API-only to a fully integrated CRM experience.
Planned for the next development cycle
Email Channel
Let your AI Agent handle incoming emails — auto-respond, triage, and escalate when needed.
CSAT Surveys
Automatically collect customer satisfaction scores after conversations to measure agent quality.
Auto-Sync Sources (Live Connection)
Keep your AI Agent's knowledge base always up-to-date with live connections to your data sources.
SMS Channel (Twilio)
Reach customers via SMS with Twilio integration for two-way AI-powered text conversations.
Sentiment Analysis
Analyze conversation sentiment in real-time and trigger post-conversation workflows accordingly.
Slack Channel
Deploy your AI Agent directly into Slack workspaces for internal team support and automation.
Topic Clustering & Unanswered Queries
Automatically group conversations by topic and surface questions your AI couldn't answer.
On our radar for upcoming quarters
A/B Testing for Chatbots
Test different agent configurations, prompts, and behaviors to optimize conversion and satisfaction.
Telegram Channel
Expand your reach with native Telegram bot integration for AI-powered conversations.
SSO / SAML
Enterprise single sign-on with SAML 2.0 support for secure team access management.
Notion / Google Drive / Confluence Sources
Import and sync knowledge from Notion, Google Drive, and Confluence to power your AI Agent.
Custom Domain
Host your AI Agent chat widget and portal on your own custom domain for full brand consistency.
MS Teams Channel
Bring AI Agents into Microsoft Teams for enterprise internal support and collaboration.
SOC 2 Type II
Achieve SOC 2 Type II certification to meet enterprise security and compliance requirements.
HIPAA Compliance
Enable HIPAA-compliant deployments for healthcare and other regulated industries.
Mobile Companion App
Monitor conversations, receive escalation alerts, and manage your AI Agents on the go from your phone.
Evaluating
Ideas we're monitoring based on demand — your feedback decides what's next
Ticketing System
Built-in ticket management for tracking and resolving customer support requests.
Google Drive as Standalone Source
Direct Google Drive integration as an independent knowledge source for your AI Agent.
Have a feature in mind?
Our roadmap is shaped by customers like you. Tell us what features you'd like to see prioritized — every request is reviewed by our product team.