Privacy Policy

Account Information

• •Name and email: To create your account and contact you
• •Company name: To personalize your workspace
• •Payment information: Processed securely by Stripe (we never store card details)

Chatbot Data

• •Conversation logs: Messages between your chatbot and customers (needed to improve responses and provide analytics)
• •Knowledge sources: Documents, PDFs, and website content you upload to train your chatbot
• •Customer metadata: Names, phone numbers, or emails your customers share with your chatbot

Usage Data

• •Analytics: How you use the platform (pages visited, features used, response times)
• •Technical logs: IP addresses, browser type, device info (for security and debugging)

• 1.
  Provide the Service: Run your chatbots, store conversations, generate AI responses, and deliver analytics
• 2.
  Improve Performance: Identify bugs, optimize response speed, and enhance AI accuracy
• 3.
  Communicate: Send service updates, billing notifications, and feature announcements (you can opt out of marketing emails)
• 4.
  Security: Detect fraud, prevent abuse, and protect against unauthorized access

Cloud deployment available: For businesses with custom security and compliance requirements, we offer deployment to your own cloud infrastructure with full data sovereignty.

All customer data is stored in secure data centers located in:

• Primary: Mumbai, India
• Backup: Hyderabad, India

We do not transfer your data outside India without your explicit consent. For international customers, we can discuss data residency options during onboarding.

Under best privacy practices and Indian data protection laws, you have the right to:

To exercise any of these rights, email us at privacy@hyperleap.ai. We'll respond within 30 days.

We share data only when necessary:

• •Payment processors (Stripe): To handle billing securely
• •Cloud infrastructure (AWS, GCP): To host your data in India
• •AI providers (Google Gemini): To generate chatbot responses (your data is not used to train public models)
• •Analytics tools: To understand product usage (anonymized data only)
• •Legal compliance: If required by law or to protect our rights

We keep your data only as long as needed:

• •Active accounts: Data retained as long as your account is active
• •Closed accounts: Data deleted within 90 days of account closure (unless required by law for tax/compliance)
• •Conversation logs: Retained for 12 months for analytics, or until you delete them
• •Billing records: Kept for 7 years for tax compliance

We use minimal cookies to keep the platform functional and improve your experience.

We do NOT use invasive ad trackers or sell your browsing data to third parties.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and update the "Last updated" date at the top of this page. Continued use of Hyperleap after changes means you accept the updated policy.