Answer customers using your website and documents

It answers customer questions using your documents, FAQs, policies, and product information. Hyperleap AI uses that information on your website, WhatsApp, Instagram, and Messenger.

Add your website or upload your documents. Choose a greeting, contact fields, and when the AI should pass questions to your team. Then add it to your website or connect a messaging channel.

It is the same idea described two ways. "Knowledge base chatbot" describes what it does — answer from your knowledge base. "RAG" (retrieval-augmented generation) describes how it does it — retrieving the relevant passages from your documents and generating an answer grounded in them. Hyperleap AI uses RAG to keep answers document-grounded, which is designed to minimize made-up answers.

It is designed to answer from the information you provide. Set instructions for when it should say it cannot help and share your team’s contact details. AI can still make mistakes, so review and test the answers.

Update the source — add or edit the documents and FAQ content in your knowledge base, and the agent answers from the latest version. Because there is one knowledge base behind every channel, an update applies everywhere the agent runs at once.

Hyperleap AI starts at $40/month (Plus: 3,000 AI responses, 1 chatbot, 4 channels, 40MB knowledge), with Pro at $100/month and Max at $200/month. All plans include a 7-day free trial and all four channels. There is no free plan; a credit card is required to start the trial.