Knowledge Base Chatbot: answers straight from your own docs

Generic chatbots make things up. A knowledge base chatbot answers from your documents, FAQs, and policies — document-grounded, 24/7, across your website, WhatsApp, Instagram, and Facebook — so customers get answers that are actually true for your business.

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Quick Answer

A knowledge base chatbot answers customer questions from your own documents, FAQs, and policies — not generic internet knowledge. Hyperleap AI uses retrieval-augmented generation (RAG) to keep answers grounded in the content you provide, running 24/7 on your website, WhatsApp, Instagram, and Facebook from one shared knowledge base. Point it at your site or upload your docs, and it answers from them — no coding required. Starts at $40/month with a 7-day free trial.

Why answer from your knowledge base

Grounded in your content

The agent retrieves the relevant passages from your own documents and answers from them — specific to your business, not generic.

Any source, one base

Crawl your website or upload PDFs, Word docs, FAQs, and policy files. They become one knowledge base behind every channel.

Update once, everywhere

Edit the source and the answer updates across your website, WhatsApp, Instagram, and Facebook at the same time.

Knows its limits

When a question falls outside the knowledge base, a well-configured agent says so and routes to a human instead of guessing.

Document-grounded, not guesswork

Honest positioning matters. A knowledge base chatbot is only as good as the knowledge behind it, and no AI system can guarantee it never errs. What Hyperleap AI does is constrain the agent to answer from your documents (document-grounded responses via RAG), which is designed to minimize made-up answers — and route to a human when a question falls outside what you have provided.

This page is about customer-facing knowledge base chatbots — answering your customers from your business content. The clearer and more complete your knowledge base, the better the answers. See how RAG keeps answers accurate for the mechanics.

Frequently asked questions

What is a knowledge base chatbot?
A knowledge base chatbot is an AI assistant that answers questions using your own knowledge base — your documents, FAQs, help articles, policies, and product information — rather than generic internet knowledge. With Hyperleap AI it uses retrieval-augmented generation (RAG) so answers stay grounded in the content you provide, and it runs 24/7 on your website, WhatsApp, Instagram DM, and Facebook Messenger.
How do I build a chatbot from my knowledge base?
With Hyperleap AI you point the agent at your website to crawl it, or upload documents (PDFs, Word docs, FAQs, policy files). That becomes the knowledge base the chatbot answers from. You then set the greeting, lead-capture fields, and routing rules, and embed it on your site or connect your messaging channels. No coding required, and you can keep adding to the knowledge base over time.
Is this different from a RAG chatbot?
It is the same idea described two ways. "Knowledge base chatbot" describes what it does — answer from your knowledge base. "RAG" (retrieval-augmented generation) describes how it does it — retrieving the relevant passages from your documents and generating an answer grounded in them. Hyperleap AI uses RAG to keep answers document-grounded, which is designed to minimize made-up answers.
Does it only answer from my documents, or from the open internet too?
It is designed to answer from the knowledge you provide. When a question falls outside your knowledge base, a well-configured agent says so and routes to a human rather than guessing. This document-grounded approach is what keeps answers specific to your business — though no AI system can guarantee it never errs, so a human handoff path matters.
How do I keep the chatbot’s answers up to date?
Update the source — add or edit the documents and FAQ content in your knowledge base, and the agent answers from the latest version. Because there is one knowledge base behind every channel, an update applies everywhere the agent runs at once.
How much does a knowledge base chatbot cost?
Hyperleap AI starts at $40/month (Plus: 3,000 AI responses, 1 chatbot, 4 channels, 40MB knowledge), with Pro at $100/month and Max at $200/month. All plans include a 7-day free trial and all four channels. There is no free plan; a credit card is required to start the trial.

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Channels

One agent across website, WhatsApp, Instagram, and Facebook.

Turn your docs into 24/7 answers

Point the AI at your website or upload your documents, and it answers customers from them — across every channel, no coding required.

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7-day free trial on all plans. Cancel anytime.