Answer routine questions while you help patients
The AI front desk for pharmacies. Answer questions about your pharmacy. Collect contact details and send refill requests to your team. Medical questions go to your pharmacist.
From $40/mo · live in under 5 minutes·Why an agent, not a chatbot →
Pharmacy Front Desk
Patient: I need to refill my blood pressure medication. Can I pick it up today?
AI: I can pass that refill request to our pharmacy team. Can I take your name, date of birth, and the best number to reach you? A pharmacist will confirm when it's ready for pickup or delivery.
What happens next:
See It In Action
See how the AI front desk takes refill requests, answers hours and insurance questions from your posted info, and leaves every clinical question with the pharmacist.
- Answers from your website, hours, and accepted-insurance list
- Captures Rx number, name, and callback for refill requests
- Routes dosage and interaction questions to the pharmacist
- Works on your website, WhatsApp, Instagram, and Messenger
Without an AI front desk
- ✗“Is my refill ready?” calls pull technicians off the fill line all day
- ✗Refill requests left on voicemail get missed, and patients go elsewhere
- ✗Delivery requests arrive by phone mid-rush and get written on sticky notes
- ✗Hours, stock, and service questions interrupt prescription work
- ✗Messages on WhatsApp and Instagram sit unread because nobody is watching them
With Hyperleap AI
- Refill requests captured with name, date of birth, and phone — your team confirms when ready
- Every request lands in your inbox as a clean summary, nothing lost on voicemail
- Delivery address and preferred window collected in chat, routed to your team
- Hours, services, and what you stock answered from your own website and price list
- Medication, dose, and interaction questions routed to your pharmacist — the AI never advises
Simple Pricing for Pharmacies
Try any plan free for 7 days
Plus
For a single independent pharmacy
Key Features:
- 3,000 AI responses per month
- 1 chatbot
- 4 channels per chatbot
- Instagram, WhatsApp available
- 40MB knowledge source per chatbot
- Calendar, downloads, videos
- + 4 more features
Pro
For two locations or a compounding practice
Key Features:
- 12,000 AI responses per month
- 2 chatbots
- 8 channels (4 per chatbot)
- Remove Hyperleap branding
- 40MB knowledge source per chatbot
- Link tracking & login
- + 3 more features
Max
For pharmacy groups
Key Features:
- 30,000 AI responses per month
- 5 chatbots
- 20 channels (4 per chatbot)
- Remove Hyperleap branding
- 40MB knowledge source per chatbot
- Hierarchical retrieval ($40/mo + 2x credits)
- + 3 more features
7-day free trial: Try any plan risk-free • See all plan details →
All plans include: Multi-channel deployment • Priority support
Add-ons: Studio & API ($99 one-time on Plus/Pro/Max) • Hierarchical Retrieval ($40/mo + 2x credits on Pro/Max) • OTP Verification (usage-based on Pro/Max)
Frequently Asked Questions
What does an AI front desk do for a pharmacy?+
It answers the questions that interrupt your counter all day — hours, services, delivery areas, what you stock — from your website, PDFs, and price list. For refills, it takes the patient's name, date of birth, and phone number and passes the request to your pharmacy team, who confirm when it is ready.
How does the AI handle medication questions?+
It answers store hours, services, and what's on your own product list; anything about a medication, dose, or interaction routes to your pharmacist — the AI never advises.
Can patients request delivery through the AI?+
Yes. The AI collects the delivery address and preferred time window and sends the request to your team by email. Your team confirms the delivery — the AI does not promise a slot.
Does the AI support multiple languages for pharmacy patients?+
Yes. It replies in 100+ languages, detected from the patient's first message, so communities you serve can ask in the language they are comfortable with.
Does it handle messages when the pharmacy is closed?+
Yes. Refill requests and questions that arrive outside opening hours are answered and captured, and your team finds them in the inbox with the patient's details when they open up.
How Pharmacy AI agents work
Four guides that explain the technology behind every pharmacy AI agent — from how it answers accurately to how it routes the right requests to your team.
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Pharmacy Resources
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View comparisonRefill requests, captured and routed — not ringing the phone.
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Ask AI about your customer conversations.
Connect Claude or another compatible AI tool to your Pharmacy agent’s customer details and conversations. Then ask questions such as “What did customers ask this week?” This connection, called MCP, is included on every plan.
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