Patients don't wait
till Monday to ask questions.

Hyperleap uses a HIPAA-aware design — the AI is configured to avoid collecting protected health information (PHI) in the conversation itself, and routes anything sensitive (symptoms, diagnoses, prescriptions, billing detail) to your team through your existing secure channels. That said, "HIPAA-aware" is not the same as "fully BAA-covered"; if you need a signed Business Associate Agreement for end-to-end PHI handling in chat, talk to us about Managed Setup before going live.

The AI watches for red-flag language — chest pain, difficulty breathing, severe bleeding, stroke symptoms, suicidal ideation — and immediately surfaces emergency resources (call 911 / your urgent line) and stops trying to book a routine appointment. It does not perform clinical triage; it routes.

It answers from the information you upload — which carriers you accept (in-network vs. out-of-network), typical co-pay ranges, payment-plan options, sliding-scale availability, and what you do NOT cover. It explicitly does not verify benefits live against insurer APIs; that step still happens with your front-desk team before the visit, and the AI tells the patient so.

Yes. Cardiology, dermatology, OB-GYN, pediatrics, mental health, physical therapy, chiropractic — each has its own intake nuance, and the AI handles it as long as you upload your services list, provider directory, and intake questions. Multi-provider clinics can route inquiries to the right specialist based on what the patient describes.

The chatbot speaks 100+ languages and auto-detects the patient's language from their first message. Spanish, Mandarin, Vietnamese, Arabic, Tagalog, Russian, Haitian Creole, Portuguese — common languages in U.S. healthcare access work out of the box. The conversation transcript and lead notes can be auto-translated to English for your staff.

The AI books them the same way as in-person visits — patient picks a slot from your booking link, gets confirmation, and receives a video link from your existing telehealth platform (Zoom, Doxy, your EHR's built-in video). Hyperleap doesn't replace your telehealth platform; it gets patients to it.

A solo provider with a website and a Calendly link can go live the same afternoon — upload services, embed the chat widget, done. Multi-location clinics with custom intake flows, multiple specialties, and integrations into existing scheduling typically take 1–2 weeks with our Managed Setup add-on. No EHR integration is currently shipped (Epic, Cerner, athenahealth all on the roadmap), so the AI hands clean booking briefs to your front-desk team rather than writing into the EHR directly.