Stop losing guests
to unanswered messages.
The AI front desk for hotels, B&Bs, and resorts — it answers rate and room questions, captures reservation enquiries, and shares your booking link, in the guest's language. Your team gets a clean email summary instead of another interruption at the desk.
Live in under 5 minutes — from $40/mo·Why an agent, not a chatbot →
See It In Action
Watch how your AI front desk handles the questions guests actually ask — rooms and rates, concierge requests, and pre-arrival details.
- Answers room, rate, and policy questions from your content
- Captures reservation enquiries and shares your booking link
- Routes concierge and special requests to your team
- Works on your website, WhatsApp, Instagram DM, and Messenger
Without Hyperleap AI
- ✕The same check-in, parking, and rate questions interrupt the desk all day
- ✕A guest asking about a room waits hours because staff are with someone else
- ✕International guests give up when nobody replies in their language
- ✕Concierge requests sit in an inbox while the team is on the floor
- ✕Guests who wait too long book with the property that answered
- ✕Enquiries arrive on four channels and nobody owns the replies
With Hyperleap AI
- Replies in seconds, on your website, WhatsApp, Instagram DM, and Messenger
- Every reservation enquiry captured and emailed to your team
- Guests served in 100+ languages
- Routine questions answered from your own rates and policies
- Concierge and VIP requests routed to the right person with context
- Front desk staff free to look after the guest in front of them
Everything Hotels Need
From room questions to concierge requests, one AI front desk covers the first reply on every channel.
Replies in seconds
Guests get an answer while they are still deciding — including evenings, weekends, and other time zones.
Multi-Language Support
Guests write in their own language and get a reply in it. Your team reads the summary in yours.
Multi-Channel Support
Website, WhatsApp, Instagram DM, and Facebook Messenger — one AI agent, one inbox for your team.
Multi-Property Ready
Each property gets its own rates, amenities, and routing, managed from one dashboard.
Reservation enquiry capture
Captures name, phone, dates, and party size, shares your booking link, and emails your reservations team a summary.
Guardrails you write
You decide what the agent may quote, what it must not promise, and when it hands over to a person.
Running several properties under one brand? See how one AI agent serves every location from one dashboard.
Real Conversations Your AI Handles
Room Availability
"Do you have rooms for next weekend?" Shares room types and rate ranges, sends your booking link, and captures the dates for your reservations team.
Guest Services
"Can I get a spa appointment?" Explains treatments and prices, then passes the request to your concierge to confirm a time.
Pre-Arrival Questions
"What time is check-in?" Answers check-in and check-out times, parking, and airport transfer options from your content.
International Guests
A guest writes in Spanish. Replies in Spanish, captures the enquiry, and emails your team a summary in English.
Special Requests
"I need a room on a high floor with a view." Notes the preference and passes it to your reservations team.
VIP Guest Handling
"I stayed with you last year — can I speak to someone?" Routes the conversation to your team with the transcript attached.
Event Inquiries
"Do you host weddings?" Shares event space details and capacity, captures the date and guest count, and emails your events team.
Local Recommendations
"What restaurants are nearby?" Shares the local dining and activity guide you have published.
Package Questions
"Do you have honeymoon packages?" Explains your packages, inclusions, and pricing, and shares the booking link.
Why Hotels Love Hyperleap AI
Fewer interruptions at the desk
The questions that used to pull staff away from a check-in get answered in chat, with a summary in your inbox.
Serve Global Guests
100+ languages, so international travellers get a reply they can read and your team gets a summary they can act on.
Free Up Front Desk
Staff look after the guest in front of them instead of typing the same answer for the tenth time.
More direct enquiries
Website visitors get their question answered and your booking link shared before they open an OTA tab.
Improve Guest Satisfaction
A fast, accurate first reply sets the tone for the stay.
Scale Without Hiring
Peak-season enquiry volume without adding seasonal staff to the front desk.
Built for Every Type of Hospitality Business
Boutique Hotels & B&Bs
Small properties where personal touch matters. AI handles inquiries so you can focus on guest experience.
Mid-Size Hotels & Resorts
Properties with multiple room types and amenities. Handle complex inquiries about services and facilities.
Hotel Chains
Multi-property groups with centralized and local needs. Consistent guest experience across all locations.
Simple Pricing for Hotels
Try any plan free for 7 days
Plus
For boutique hotels & B&Bs
Key Features:
- 3,000 AI responses per month
- 1 chatbot
- 4 channels per chatbot
- Instagram, WhatsApp available
- 40MB knowledge source per chatbot
- Calendar, downloads, videos
- + 4 more features
Pro
For mid-size hotels
Key Features:
- 12,000 AI responses per month
- 2 chatbots
- 8 channels (4 per chatbot)
- Remove Hyperleap branding
- 40MB knowledge source per chatbot
- Link tracking & login
- + 3 more features
Max
For hotel chains
Key Features:
- 30,000 AI responses per month
- 5 chatbots
- 20 channels (4 per chatbot)
- Remove Hyperleap branding
- 40MB knowledge source per chatbot
- Hierarchical retrieval ($40/mo + 2x credits)
- + 3 more features
7-day free trial: Try any plan risk-free • See all plan details →
All plans include: Multi-channel deployment • Priority support
Add-ons: Studio & API ($99 one-time on Plus/Pro/Max) • Hierarchical Retrieval ($40/mo + 2x credits on Pro/Max) • OTP Verification (usage-based on Pro/Max)
Why Hotels Choose Hyperleap AI
Built for hospitality
Comes with a hotel starting prompt and the questions this industry actually gets asked — rates, check-in, parking, pets, breakfast.
Official Meta channels
Hyperleap AI is a Meta Technology Provider and Business Partner. WhatsApp, Instagram, and Messenger run on Meta's official Business APIs.
No Technical Skills Required
Paste your website URL, add one script tag, and you are live in under 5 minutes. Uploading rate sheets and writing guardrails is tuning you do afterwards.
Human Handoff When Needed
VIP guests, complex requests, or unhappy travellers get routed to your staff with the full transcript.
Frequently Asked Questions
What does an AI front desk do for a hotel?+
It answers the questions that land on your front desk all day — rates, room types, check-in times, parking, breakfast, pets — from your website, WhatsApp, Instagram DM, and Facebook Messenger. When a guest wants to stay, it captures the dates, occupancy, and any special requests, shares your booking link, and emails your reservations team a clean summary. It does not replace your PMS or channel manager; availability and the booking itself still happen in your own systems.
A guest asks about availability for next weekend — does the AI promise a room it can't deliver?+
No. The AI only answers from what you give it — room categories, rate ranges, policies — and it does not check live availability or hold rooms. It collects the dates and party size, shares your booking link, and tells the guest your team will confirm. Your reservations team gets the enquiry by email straight away.
We get inquiries in 8 languages on a busy weekend. Can this actually keep up?+
Yes. The AI auto-detects the guest's language from their first message — Spanish, Mandarin, Arabic, French, Portuguese, German, Japanese, Russian, and 90+ more — and responds in their language. Your team gets the transcript and lead summary in the language you choose, so reservations can act without a translator.
What about concierge requests — spa, airport transfer, dining, excursions?+
The AI handles the first touch: explains the options, prices, and lead times you have published, then routes the request to your concierge with the guest's name, stay dates, and preferences. It does not take payment or commit your concierge's schedule — that stays with your team. It just means the request gets an answer while your concierge is helping someone in person.
We own several properties under one brand. Does this work across the portfolio?+
Yes. Each property gets its own content (rates, amenities, dining, local guides), its own connected channels, and its own reservations routing, while your team manages everything from one dashboard. Pro runs 2 agents and Max runs 5; each agent covers up to 4 channels.
How does this compare to dedicated hotel chatbots like HiJiffy or Asksuite?+
HiJiffy and Asksuite are hospitality-specific and very polished for the booking-funnel use case. Hyperleap is broader — the same product runs hotels, restaurants, spas, and more — with a hospitality starting prompt, and the same four channels (website, WhatsApp, Instagram DM, Messenger) and 100+ languages. Pricing is per reply, with no credit multipliers. See the head-to-head at /comparison/hyperleap-vs-hijiffy.
How Hospitality AI agents work
Four guides that explain the technology behind every hospitality AI agent — from how it answers accurately to how it routes the right requests to your team.
AI Agents by Industry
What a customer-facing AI agent does — and how it fits your industry.
Conversational AI for Customer Service
Resolve more inquiries instantly, on every channel, without adding headcount.
AI Receptionist
Answer, route, and book — 24/7, never offline.
RAG Chatbot
Document-grounded answers from your own knowledge — not guesses from the internet.
Hospitality Resources
Learn more about AI chatbots for hospitality with our guides and comparisons.
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Read guideWhy Hotels Lose Revenue from After-Hours Inquiries
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Read guideWays Hotels Use AI to Increase Direct Bookings
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Read guideCase Study: Jungle Lodges & Resorts
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Read guideAI Chatbot for Beach Resorts
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Read guideAI Chatbot for Heritage & Palace Hotels
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Read guideAI Chatbot for Luxury City Hotels
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Read guideAI Chatbot for Wellness & Spa Retreats
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Read guide100+ Free Customer Service Chatbot Templates (2026)
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Read guideWhat Is Conversational AI? A Plain-English Guide
Conversational AI explained in plain English: how NLU, LLMs, and RAG work, how it differs from chatbots, and where businesses use it today.
Read guide12 Conversational AI Examples From Real Businesses
12 real conversational AI examples organized by job-to-be-done — after-hours capture, FAQ deflection, booking, and more — with sourced outcomes.
Read guideAI for Small Business Customer Service: Where to Start
A step-by-step guide to AI for small business customer service — triage your support load, choose buy vs. DIY vs. hire, set a budget, and roll out in 30 days.
Read guide24/7 Customer Support for Small Business: 5 Real Options
Compare 5 ways small businesses offer 24/7 customer support — realistic costs, coverage, and what each option actually handles at 3am.
Read guideBenefits of Conversational AI for Business (With Caveats)
The real benefits of conversational AI — 24/7 coverage, speed, cost, scale — with the conditions that make each one true, and where it doesn't hold.
Read guideBest Conversational AI Platforms in 2026
Compare the best conversational AI platforms in 2026 by NLU approach, document grounding, channel coverage, handoff design, and pricing model.
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View comparisonReady to answer every guest?
Answer room questions, capture reservation enquiries, and route concierge requests on every channel. Start your 7-day free trial today.
Your front desk reports to you.
Your front desk reports to you. As your Hospitality agent handles customer conversations, Hyperleap exposes approved lead and conversation context through APIs and MCP — included on every plan. Ask questions like "Which leads from this week haven't been followed up?" or "What are customers asking that our website doesn't answer?" — directly from Claude Desktop, Cursor, or other MCP-aware tools.
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