Multi-Channel Deployment

Extend your chatbot's reach by deploying to WhatsApp, Instagram, and Facebook Messenger. Same chatbot, multiple platforms.

Your Hyperleap chatbot isn't limited to your website. You can deploy the same chatbot to multiple messaging platforms, giving your customers more ways to connect with you.

Accessing Channels Integration

From your chatbot editor, click "Integrate" in the header and select"Channels Integration".

Integrate dropdown menu showing Channels Integration option
Access Channels Integration from the Integrate dropdown

Communication Channels

The Communication Channels page shows all your connected messaging platforms and their status.

Communication Channels page showing connected platforms
Manage all your messaging channel connections in one place

Supported Platforms

WhatsApp Business

Connect via the WhatsApp Business API

Instagram Business

Enable Instagram Direct Message automation

Facebook Page

Connect your Page for Messenger integration

WhatsApp Business

Connect your WhatsApp Business account to handle customer inquiries via WhatsApp.

Requirements

  • A WhatsApp Business account
  • Access to the WhatsApp Business API (via Meta Business Suite)
  • A verified business phone number

Setup Steps

  1. Click "+ Add New Channel"
  2. Select WhatsApp Business
  3. Follow the Meta authentication flow
  4. Select your WhatsApp Business account and phone number
  5. Choose which chatbot to connect
  6. Save the connection
Tip:
WhatsApp conversations have a 24-hour messaging window. Users must initiate the conversation, and you can respond freely for 24 hours. After that, you need pre-approved templates.

Instagram Business

Handle Instagram DMs automatically with your AI chatbot.

Requirements

  • An Instagram Business or Creator account
  • A connected Facebook Page
  • Instagram messaging enabled in settings

Setup Steps

  1. Click "+ Add New Channel"
  2. Select Instagram Business
  3. Authenticate with your Facebook account
  4. Select your Instagram Business account
  5. Choose which chatbot to connect
  6. Save the connection

Facebook Messenger

Connect your Facebook Page to respond to Messenger inquiries with your AI chatbot.

Requirements

  • A Facebook Page with admin access
  • Messenger enabled on your Page

Setup Steps

  1. Click "+ Add New Channel"
  2. Select Facebook Page
  3. Authenticate with your Facebook account
  4. Select your Facebook Page
  5. Choose which chatbot to connect
  6. Save the connection
Note:
You must be a Page admin to connect a Facebook Page. If you don't see your Page in the list, check your Page role permissions.

Managing Connected Channels

Once connected, each channel shows:

  • Status — Active or disconnected
  • Connected Chatbot — Which chatbot handles this channel
  • Account Details — Phone number, username, or Page name
  • Last Updated — When the connection was last modified

Click on any channel card to:

  • Change the connected chatbot
  • View connection details
  • Disconnect the channel

Multi-Channel Benefits

Single Knowledge Base

Same AI, same information across all channels

Unified Analytics

Track conversations from all channels in one dashboard

Consistent Experience

Customers get the same quality responses everywhere

One Configuration

Update your chatbot once, changes apply to all channels

Channel-Specific Considerations

Lead Forms

Lead capture forms from your website chatbot don't appear on messaging platforms (users are already identified by their phone number or social profile). Lead data is captured automatically from the platform.

Rich Media

Each platform has different support for images, buttons, and formatting. Hyperleap automatically adapts responses to each platform's capabilities.

Response Time

Messaging platforms expect fast responses. Use efficient models and keep system prompts concise for quick response times.

Documentation

For detailed platform-specific setup guides, click "Channels Docs" in the Communication Channels page header.