Internal Communications allows you to configure which email addresses can be used as recipients in your post-conversation agentic workflows. This is a security feature that ensures automated emails only go to approved team members.
Why Whitelist Emails?
When you set up an agentic workflow to send emails after conversations (e.g., lead summaries, conversation transcripts, or follow-up tasks), the workflow can only send to email addresses you've explicitly approved. This prevents:
- Accidental emails to unintended recipients
- Security risks from misconfigured prompts
- Spam or unauthorized outbound communications
Accessing Internal Communications
To access the Internal Communications settings:
- Click on your profile avatar in the top-right corner of the dashboard
- Select "Internal Communications" from the dropdown menu
Email MCP Server
The Email MCP Server is the integration that enables email sending from agentic workflows. Here you configure which recipients are allowed.
Security
Only whitelisted emails can receive messages from workflows
Named Recipients
Add names alongside email addresses for personalization
Server Control
Enable or disable the integration for your organization
Adding Email Recipients
To whitelist an email address:
- Enter the email address in the "Email address" field
- Enter a name in the "Name" field (used for personalization in emails)
- Click "Add" to add the recipient to your whitelist
Added recipients appear in the list below with their email and name. You can remove a recipient by clicking the × button next to their entry.
Activating the Server
The "Activate Server" toggle at the bottom enables or disables the Email MCP Server for your entire organization. When disabled, no agentic workflows can send emails, regardless of the whitelist.
Using in Agentic Workflows
Once you've whitelisted email addresses, you can reference them in your agentic workflow prompts. For example:
"After each conversation, send a summary email to sales@company.com with the lead's contact information and key discussion points."
The workflow will only execute the email send if sales@company.com is in your whitelisted recipients.
Best Practices
- Use role-based emails — Consider using team emails (sales@, support@) rather than individual addresses for easier management
- Add descriptive names — Names help identify recipients and can be used for personalization in workflow emails
- Review periodically — Remove team members who no longer need to receive automated notifications
- Test before deploying — Ensure your workflow emails are reaching the intended recipients before going live
Next Steps
With email recipients configured, set up your automated workflows in Advanced Settings → Agentic Workflow.