WhatsApp is the world's most popular messaging app. By connecting your WhatsApp Business account to Hyperleap, your AI chatbot can automatically respond to customer messages on WhatsApp — providing instant support around the clock.
Video Tutorial
Watch this step-by-step walkthrough of connecting WhatsApp Business to Hyperleap AI.
Requirements
Before you begin, make sure you have:
- A WhatsApp Business account
- Access to Meta Business Suite
- A verified phone number for WhatsApp Business
- A Hyperleap account with an active chatbot
Step-by-Step Guide
Step 1: Go to Channels Integration
From your chatbot editor, click "Integrate" in the header and select"Channels Integration" from the dropdown menu.
Step 2: Click Add New Channel
On the Communication Channels page, click the "+ Add New Channel" button.
Step 3: Select WhatsApp Business
From the channel options, select "WhatsApp Business".
Step 4: Start WhatsApp Connection
You'll see the WhatsApp connection introduction screen. Click "Connect" to start the Meta authentication flow.
Step 5: Complete Facebook Signup
A Meta popup will appear asking you to log in to your Facebook account. Sign in with the account that has access to your Meta Business Suite.
Step 6: Account Connected
Once authenticated, you'll see a confirmation that your account is connected to Hyperleap.
Step 7: Select Business Assets
Choose the WhatsApp Business account and assets you want to connect to Hyperleap.
Step 8: Add Phone Number
Add or select the phone number you want to use for your WhatsApp Business chatbot.
Step 9: Review Permissions
Review the permissions that Hyperleap requires to manage your WhatsApp Business messages, then click "Continue".
Step 10: Connection Success
You'll see a success message confirming that your WhatsApp Business account is now connected. Your chatbot is ready to receive and respond to WhatsApp messages.
Step 11: Assign a Chatbot
After your channel is connected, you need to assign a chatbot to handle incoming messages. On the Communication Channels page, click the settings (gear) icon on your newly connected channel card to open Channel Configuration.
In the configuration panel:
- Select a chatbot from the "Associate a Chatbot" dropdown and click "Associate"
- Enable Auto Responses to let the chatbot automatically respond to messages
- Click "Save Configuration" to apply
Learn More
Learn more about WhatsApp AI chatbot features on our WhatsApp channel page.