AI Chatbot for WhatsApp
WhatsApp business automation means your inquiries there get answered, qualified, and booked without you picking up the phone. Connect your Hyperleap AI agent to WhatsApp Business — one of the channels your AI front desk covers, alongside your website, Instagram DM, and Messenger, all from one knowledge base.
Wondering about Meta's own free Business Agent? It answers inside Meta's apps; Hyperleap also covers your website, captures leads, emails your team summaries, and connects to your systems via webhooks and API — see the full comparison.
Hi! Do you take new patients? I'm looking for a cleaning.
10:30 AMWe do! A hygiene visit is $120 and takes about 45 minutes. We're in-network with most PPO plans. Would you like to book one?
10:30 AM ✓✓Yes please — sometime next week if possible.
10:31 AMGreat! Here's our booking link so you can pick a time that suits you: coastaldental.example/book — and I'll let our front desk know to expect you.
10:31 AM ✓✓Trusted by businesses worldwide — hospitality, real estate, healthcare, education, publishing, SaaS
Why WhatsApp for Business?
Meet your customers where they already are — and give every enquiry an answer in seconds.
24/7 Instant Responses
Never miss a customer message. AI responds in seconds, any time of day.
Lead Qualification
Every WhatsApp conversation already carries the customer's phone number. The AI asks qualifying questions and passes your team a warm, complete lead.
Multi-Language
Auto-detect and respond in 100+ languages for global customer support.
End-to-End Encrypted
All conversations are secured with WhatsApp's built-in encryption.
Rich Cards
When the AI shares your photos, documents, links, videos, or booking link, each arrives as a card — title, thumbnail, and a tappable button — generated from the assets you attach in Studio.
Human Handoff
When customers need personal assistance, the AI provides your team's contact information.
Your Assets Become Rich Cards, Right in the Chat
When a plain text answer isn't enough, the AI shares the assets you've attached in Studio — photos, PDFs and documents, web pages, videos, and your booking link — and each one arrives as a card: a title, a thumbnail, and a tappable button.
The same assets power every channel. On WhatsApp, each card arrives as its own tappable message; on Instagram DM and Facebook Messenger, multiple cards appear as a swipeable carousel.
See all channelsSample cards — on WhatsApp, each arrives as its own message
AI Agent vs. Keyword Chatbot
Most WhatsApp bots are keyword-matching flows. Here's what changes when the replies come from an AI agent grounded in your own knowledge base.
| Keyword chatbot | Hyperleap AI agent | |
|---|---|---|
| Understanding | Exact keyword matching — typos and rephrased questions fall through | Understands natural language, follow-ups, and typos |
| Answers | Canned replies you script one by one | Grounded in your documents and website — designed to answer only from your knowledge base |
| Lead qualification | None — visitors ask, nobody follows up | Asks qualifying questions and emails your team a clean lead summary |
| When it doesn't know | Dead-end loops ("Sorry, I didn't understand") | Says so honestly and routes the customer to your team |
| Languages | A separate flow per language | 100+ languages, auto-detected |
| Maintenance | Rebuild flows for every new question | Update the knowledge base once — every channel stays in sync |
How to Connect WhatsApp
Creating the agent itself takes under 5 minutes — paste your website URL and Studio builds a starting agent from it. Meta's business verification (step 3) is the one step that takes 1–3 business days.
- 1
Create Your AI Agent
Sign up for Hyperleap and create your AI agent. Train it with your business knowledge, FAQs, and product information.
- 2
Connect WhatsApp Business
From the Channels section, click "Connect WhatsApp". You'll be redirected to Meta Business Suite to authorize the connection.
- 3
Verify Your Business
Complete Meta's business verification process. This typically takes 1-3 business days and ensures your business is legitimate.
- 4
Configure Auto-Responses
Set up welcome messages, business hours, and response templates. Choose between full automation or AI-assisted human mode.
- 5
Go Live
Test your setup with a few messages, then enable the integration. Your AI agent is now live on WhatsApp!
Requirements
What you need before connecting WhatsApp
You'll Need:
Good to Know:
What Your Team Actually Receives
Every qualified WhatsApp conversation lands in your inbox as a clean summary — who wrote, their number, what they wanted, and the full transcript. No dashboard-checking required; the lead comes to you.
Need it in your own systems instead? Webhooks fire on every new lead, message, and conversation, and the full REST API is available on all plans.
For developers: sample webhook payload
{
"event": "lead.created",
"channel": "whatsapp",
"lead": {
"name": "Sarah M.",
"phone": "+1 555 0142",
"interest": "New patient hygiene visit"
},
"conversationId": "conv_8f3k2m",
"transcriptUrl": "https://studio.hyperleapai.com/…"
}Illustrative sample. Webhooks fire on lead created, new message, reply, and conversation started — see the API docs.
Industry Use Cases
The same loop everywhere — answer, qualify, book, route — tuned to each industry
Real Estate
Answer listing questions, qualify buyers and renters, share viewing booking links.
Healthcare
Answer FAQs, take appointment requests, route urgent questions to your staff.
Hospitality
Answer room and amenity questions, share booking links, handle pre-arrival questions.
Home Services
Take quote requests, answer service-area questions, qualify job details before a callback.
Education
Answer course and enrollment questions, qualify prospective students, share application links.
Retail & E-commerce
Answer product, shipping, and returns questions straight from your policies and catalog docs.
Simple, Predictable Pricing
Plans start at $40/mo with 3,000 AI responses and 4 channels per chatbot — WhatsApp included. One AI reply = one response. No model-credit math.
Note: Meta bills WhatsApp Business API conversation charges separately, based on your country and volume.
Frequently Asked Questions
Everything you need to know
Do I need a WhatsApp Business API account?
Yes, you need a WhatsApp Business API account (Meta Business Suite). Hyperleap helps you connect your existing account or guide you through setting one up.
How long does verification take?
Meta's business verification typically takes 1-3 business days. Once verified, you can start messaging customers immediately.
Can I use my existing phone number?
Yes, you can use an existing phone number, but it must not be currently active on the personal WhatsApp app or WhatsApp Business app. You'll need to delete the account from the app to migrate it to the API.
What happens if the AI doesn't know the answer?
When a customer needs human assistance, the AI can provide your team's contact information such as a phone number or email address so they can reach out directly.
Is it GDPR compliant?
Yes, Hyperleap and the WhatsApp Business API are GDPR compliant. Data is encrypted and processed securely.
How much does WhatsApp messaging cost on top of Hyperleap?
Hyperleap plans start at $40/month, and one AI reply always counts as one response — no model-credit math. Meta bills WhatsApp Business API conversation charges separately, based on your country and message volume. Our free WhatsApp pricing calculator on this site estimates those Meta charges for you.
Can the same agent answer on my website and Instagram too?
Yes. One agent with one knowledge base covers your website chat widget, WhatsApp, Instagram DM, and Facebook Messenger. Every plan includes 4 channels per chatbot, so you maintain your knowledge once and every channel stays in sync.
How is this different from Meta's free Business Agent?
Meta's Business Agent answers inside Meta's own apps. Hyperleap also covers your website, grounds answers in your own documents, emails your team a summary of every lead, and connects to your systems via webhooks and a REST API. See our full Hyperleap vs Meta AI Business Agent comparison for a side-by-side breakdown.
Still have questions?
Contact our support teamReady to Go Live on WhatsApp?
Every WhatsApp enquiry answered, qualified, and in your inbox as a warm lead.
7-day free trial · From $40/mo