The AI Front Desk for Small Businesses
Turns website and social inquiries into answered questions, verified leads, and booked appointments — 24/7, without code.
The same questions land on you all day — hours, pricing, availability, “do you cover my area?” An AI front desk takes that whole job: it answers from your own knowledge, asks the qualifying questions you would ask, gets people booked in, and passes you the leads worth your time.
7-day free trial on all plans. A credit card is required to start, and there is no free plan — cancel any time during the trial.
What is an AI front desk?
An AI front desk is an AI agent that staffs the front-desk job for a business: it greets every visitor, answers questions from the business's own knowledge, qualifies prospects, verifies leads, books them in by sharing the business's booking link, routes anything that needs human judgment to the right person, and reports every conversation back to the team. It is defined by the outcome it owns — an answered question, a verified lead, a booked appointment — not by the channel it happens in.
Hyperleap AI is the AI front desk for small and medium businesses. It runs on your own website plus the channels your front desk covers — WhatsApp Business API, Instagram DM, and Facebook Messenger — answering in 100+ languages from the knowledge you supply. Hyperleap AI is a Meta Technology Provider and Business Partner, so those channels run on Meta's official Business APIs with no third-party relay in the middle. Plans start at $40/month. Voice and phone answering are on the roadmap, not available today.
The outcome loop: answer → qualify → verify → book → route → report
A front desk is a sequence, not a single reply. Each step hands something concrete to the next, and the last one hands it to you.
Answer
Replies in seconds from your own knowledge — hours, services, pricing, policies, service area — in 100+ languages. Answers are grounded in the documents and pages you supply, which is designed to minimize hallucinations.
Qualify
Asks the qualifying questions you would ask at the desk — what they need, when, where, budget range, timeline — so a lead arrives with context instead of just a name.
Verify
Confirms the phone number with a one-time code, so the number on the lead record actually reaches a person. Phone OTP verification is a paid add-on on Pro and Max (usage-based, recharge from $100) — not part of a base plan.
Book
Shares your Calendly or Cal.com booking link in the conversation so the customer schedules themselves. Link sharing, not a write into your scheduling tool — your calendar stays the source of truth.
Route
Sends anything urgent, complex, or sensitive to the right person with the full conversation attached. It routes; it does not assess, diagnose, or advise. You decide which topics it handles and which get escalated.
Report
Emails your team a clean summary of every conversation. Webhooks and the full REST API push the same data into your own systems, and read-only MCP access is included on every plan.
The technical surfaces behind the last step — read-only MCP access, webhooks, and the REST API — are there when your evaluator asks for them. The owner only needs the email.
Front desk vs chatbot
A chatbot answers. A front desk answers, qualifies, verifies, books, routes, and reports. That is the whole distinction, and it shows up in what you are left holding at the end of a conversation: a chatbot leaves a transcript, a front desk leaves a qualified lead record, a shared booking link, and a summary in the right person's inbox.
The words matter less than the job. “AI chatbot” is still what most owners type into Google, so you will keep seeing it in search listings — including ours. But when you are comparing tools, compare the outcome each one owns, not the widget. AI agent vs chatbot walks through the difference in detail.
Front desk vs Meta Business Agent
Meta rolled its own AI business agent out globally in June 2026, free, inside WhatsApp and Instagram. If every inquiry you get arrives in a Meta app and all you need is a reply, that is a reasonable place to start — and it costs nothing.
A front desk has to cover more ground than one company's apps. Your own website is where high-intent visitors land and where you control the experience. Verified lead capture, summaries emailed to your team, webhooks and a REST API into your own systems, and one shared knowledge base across every channel are the parts that turn conversations into a pipeline you own. Meta's agent works inside Meta; a front desk works wherever your customers reach you, and the record stays yours.
Both can be true at once: use Meta's agent for basic replies in its apps, and an AI front desk for the website and for the qualify-verify-book-route-report work. The honest comparison, feature by feature, is in Hyperleap vs Meta AI Business Agent.
What an AI front desk costs
One AI reply = one response. No model-credit math. Three plans, no free plan, and a 7-day free trial on each — a credit card is required to start.
| Plus $40/mo | Pro $100/mo | Max $200/mo | |
|---|---|---|---|
| AI replies / month | 3,000 | 12,000 | 30,000 |
| Bots | 1 | 2 | 5 |
| White-label | — | Hyperleap badge comes off the widget | Hyperleap badge comes off the widget |
| Channels per bot | 4 | 4 | 4 |
Last verified: 2026-08-11. Phone OTP verification, Hierarchical RAG, and Suite are paid add-ons priced separately — never included in a plan. Full breakdown on pricing.
Who an AI front desk fits
The pattern holds wherever an inquiry has to become an appointment or a qualified lead. Hyperleap AI serves 200+ active clients across 35+ industries; these are the shapes where a front desk pays off fastest.
Best for
Home & field services
Job requests arrive at night and on weekends; the front desk captures the address, the problem, and the urgency, then routes the emergencies.
Real estate
Buyer and renter inquiries get answered and qualified in seconds, with a showing link shared before the lead cools.
Hospitality & events
Availability, amenity, and enquiry questions answered in 100+ languages, with group and event requests routed to a human.
Beauty, salons & fitness
Service and availability questions answered without pulling anyone off the floor, and the booking link shared in the chat.
Automotive
Service, trade-in, and availability questions answered around the clock, with verified contact details for the follow-up call.
Education & tutoring
Course, fee, and admission questions answered from your own material, with enquiries qualified before they reach an advisor.
Med spas & aesthetics
Non-clinical conversations only — pricing, hours, aftercare policies, consultation booking. Clinical questions route to your practitioners.
Not best for
PHI and HIPAA-regulated workflows
We do not sign a Business Associate Agreement, so do not use the front desk to collect or handle protected health information. It is suitable for non-clinical, front-of-house conversations and routing — nothing that requires a BAA.
Phone and voice reception
Voice and phone answering are on the roadmap, not shipped. The front desk covers your website and messaging channels today; keep your phone setup for calls.
Payment processing
Hyperleap does not take end-customer payments. The front desk can answer pricing questions and route a buyer to your own checkout or invoicing, but it never collects money.
Industry detail: med spas, plumbing & home services, real estate, or browse all industries.
Frequently asked questions
What is an AI front desk?
Is this just a chatbot?
Does it answer the phone?
How does it verify a lead?
Does it book appointments into my calendar?
How does the front desk report back to my team?
What does an AI front desk cost?
Keep exploring
AI Receptionist
The front-desk job framed around greeting, routing, and booking.
AI Agents by Industry
See the front desk shaped for your specific business.
Channels
The four channels your front desk covers, and what is roadmap.
AI Agent vs Chatbot
Why the outcome, not the widget, is the thing to compare.
MCP Server
Read-only MCP access, included on every plan.
Pricing
Plans, limits, add-ons, and trial terms in full.
Put a front desk on your business
Point it at your website, and it answers, qualifies, books, routes, and reports from day one — live in under 5 minutes, no developer.
7-day free trial on all plans. Credit card required to start. Cancel anytime.