Frequently Asked Questions

Hyperleap AI is a Business AI Platform that empowers both business users and developers to create, deploy, and integrate production-ready AI solutions without technical barriers. Our platform includes Bot Studio for customer-facing chatbots, AI Studio for internal tools and assistants, and API Console for developers - all connected through our unified Sources system.

Bot Studio allows you to create a wide range of customer-facing chatbots including:

• Lead generation and qualification chatbots
• Customer support and service chatbots
• Product recommendation assistants
• Booking and appointment scheduling chatbots
• FAQ and knowledge base assistants
• E-commerce shopping assistants
• Event and registration chatbots

Bot Studio offers extensive customization options:

• Visual Appearance: Colors, fonts, layouts, chat bubble shapes, and avatar options
• Conversation Flow: Define custom welcome messages, fallbacks, and conversation paths
• Personality: Adjust tone, style, and formality to match your brand voice
• Widget Behavior: Configure how and when the chatbot appears to visitors
• Data Collection: Create custom forms and progressive profiling
• Business Logic: Set conditional responses based on user inputs or context

All customizations are done through an intuitive interface without requiring any coding knowledge.

Bot Studio includes a growing library of industry-specific and use-case templates:

• Customer Support: Pre-built for handling FAQs, troubleshooting, and ticket creation
• Lead Generation: Optimized for capturing and qualifying prospects
• Product Recommendations: Structured to guide customers through selection processes
• Appointment Scheduling: Designed for booking services and meetings
• E-commerce Assistant: Built for product discovery and purchase support
• HR & Recruiting: Templates for candidate screening and employee onboarding
• Event Registration: Configured for event sign-ups and information

Each template comes with recommended knowledge sources, conversation flows, and suggested integrations that you can customize to your specific needs.

Yes, Bot Studio fully supports multilingual capabilities:

• Auto-Translation: Content can be automatically translated into over 100 languages
• Language Detection: Chatbots can identify and respond in the user's language
• Manual Translation Control: Override automatic translations for specific terminology or brand messaging
• Language Switching: Allow users to change languages during conversation
• Regional Variants: Support for language variants like US vs. UK English or European vs. Latin American Spanish

You can either create a single multilingual bot or deploy language-specific versions for different markets, depending on your needs.

Bot Studio includes comprehensive analytics to measure performance and improve your chatbots:

• Conversation Metrics: Total conversations, average duration, completion rates, and drop-off points
• User Demographics: Geographic distribution, language preferences, and device types
• Interaction Analysis: Most common questions, popular topics, and frequently asked follow-ups
• Performance Indicators: Response accuracy, knowledge gaps, and user satisfaction scores
• Conversion Tracking: Lead generation, form completions, and goal achievement rates
• Custom Dashboards: Build personalized views focusing on your critical KPIs

Reports can be scheduled for automatic delivery, exported in various formats, or integrated with business intelligence tools like Power BI or Tableau.

Bot Studio offers sophisticated human handoff capabilities:

• Smart Escalation: Automatically detects when users need human assistance based on sentiment, complexity, or explicit requests
• Seamless Transition: Transfers conversations to live agents with full context and conversation history
• Queue Management: Prioritizes and routes inquiries based on urgency, topic, and agent skills
• Agent Interface: Provides support staff with necessary customer information and suggested responses
• Multi-Channel Support: Connects to popular helpdesk systems like Zendesk, Intercom, Freshdesk, and more

You can configure specific triggers for human handoff, including certain questions, keywords, sentiment thresholds, or after a set number of unhelpful responses.