How Can We Help You?
Our support team is ready to assist you with any questions or technical issues. Check our system status or explore the resources below.
System Status
View the current status of Hyperleap AI services and components.
All Systems Operational
Hyperleap AI provides real-time status updates for all services. Click below to check the current system status and any planned maintenance.
Visit Status PageSupport Options
Choose the support option that works best for you.
Help Center
Browse our comprehensive knowledge base with guides, tutorials, and FAQs.
Visit Help CenterLive Chat Support
Chat with our support team in real-time during business hours. Available for all paid accounts.
Connect Within the AppEmail Support
Contact our support team via email. We typically respond within 24 hours.
Email:
support@hyperleap.ai
Frequently Asked Questions
Common questions about our support services.
What are your support hours?
Our standard support team is available Monday through Friday, 8:00 AM to 8:00 PM IST and EST. Enterprise customers have access to 24/7 emergency support.
How do I upgrade my support plan?
Support plans are tied to your subscription tier. To upgrade your support level, you'll need to upgrade your subscription plan in the billing section of your account settings.
Do you offer implementation support?
Yes, we offer implementation support for Business and Enterprise customers. This includes assistance with setup, integration, and customization of our platform to meet your specific needs.
How do I report a bug or issue?
You can report bugs through our support portal, by email to support@hyperleap.ai, or through the live chat if you're on a plan that includes it. Please include as much detail as possible, including steps to reproduce the issue.
Need Additional Help?
Our team is here to ensure your success with Hyperleap AI. Contact us today to discuss your specific needs.