Conversation & Chat Button — Design Tab

Both screens on this page live in the Design tab. Choose the screen in the screen picker, then pick Content. Colors, avatars, and the button's shape are under Branding; see Branding by Screen.

Conversation Screen

Go to Design → Conversation → Content. These settings control the chat window visitors talk in.

Conversation Content view with Heading, Greeting Message, Status Text, Restart Chat Menu Item, Input Placeholder, Predefined options, and AI follow-ups — Design → Conversation → Content

Chat Window Text

Heading — The chat window title (e.g., "AI Assistant"), up to 40 characters
Greeting Message — The first message from your chatbot (e.g., "Hello! How can I assist you today?")
Status Text — The line under the heading (e.g., "Online")
Restart Chat Menu Item — The restart option in the chat's ⋮ menu
Input Placeholder — Text shown in the empty message box
Command Hint Text — The line under the message box when you have navigation commands. Use {{shortcut}} for the visitor's keyboard shortcut (⌘ on Mac, Ctrl on Windows), and wrap a key in double braces, like {{/}}, to show it as a key.

Predefined Options

Predefined options are quick replies you write yourself, such as "What are your hours?", "View pricing", or "Book a call". Select Add Follow-up Option to add one. You can add up to 5, each up to 100 characters.

Inside the chat, they appear when AI follow-ups are off, or when an AI suggestion can't be generated.
Switch on Show before chat opens to show them as a bubble above the chat button, so visitors can start with one tap. The switch needs at least one option.

AI Follow-ups

Switch on AI follow-ups and your chatbot suggests next questions after each reply, based on the conversation so far. A visitor asking about pricing sees pricing follow-ups, not generic ones. When both are on, AI follow-ups take priority and your predefined options are the fallback.

The same switch appears as AI Follow-up Suggestions in Advanced Settings → General. Changing it in one place changes it in both.

Tip:

Match your predefined options to your top 3–5 questions. Even with AI follow-ups on, they give visitors something to tap if a suggestion is slow to arrive.

Chat Button Screen

Go to Design → Chat button → Content. The chat button is the launcher that opens your chatbot on your website.

Message Text — The message bubble shown next to the chat button (e.g., "Need help? Chat with us!")

The button's style (Classic, Wide, or Spotlight Bar), position, colors, and the bubble's look are under Design → Chat button → Branding. See Branding by Screen.