Customer Support
Customer Support Chatbot: answer the repetitive questions, route the rest
Most support volume is the same questions over and over. An AI customer support agent answers them instantly from your own knowledge base — 24/7, across your website, WhatsApp, Instagram, and Facebook — and routes anything complex to your team with full context.
Quick Answer
A customer support chatbot answers your customers' repetitive questions — hours, policies, order status, returns, how-to — automatically, from your own knowledge base, 24/7. With Hyperleap AI the same AI agent runs on your website, WhatsApp, Instagram, and Facebook, captures each customer's details, and routes complex issues to your team with context. It is the always-on front line for support, not a replacement for your team. Starts at $40/month with a 7-day free trial.
For the category-level explainer — what the technology is, how it differs from a scripted bot, and how deployment works — see conversational AI for customer service.
What it does
What an AI support agent does for your team
Deflect repetitive questions
Hours, pricing, policies, order status, returns — the high-volume questions that dominate the queue, answered instantly from your documents.
Answer 24/7
Customers get answers at 2am, on weekends, and during a rush — without anyone on shift.
Route the rest to humans
Complex, sensitive, or high-value conversations are handed to your team with the full chat attached — nothing lost in translation.
Capture every contact
A short lead form collects contact details before the conversation, so every support chat is tied to a real customer record.
One inbox for every channel
Website, WhatsApp, Instagram, and Messenger conversations land in one inbox in Studio, so your team reads every chat in one place.
Take over when it matters
On Pro and Max, customers can ask for a person and your team is alerted. Anyone on the team can take over the live chat, on WhatsApp, Instagram, and Messenger too, then hand it back to the AI.
Book the appointment
On Pro and Max, the agent offers real open times from your Calendly or Cal.com and books one in the chat (in-chat booking with Calendly needs Calendly Standard or higher). On Plus, it shares your booking link.
Look things up in your systems
On Pro and Max, Actions let the agent check an order, a job, or an account through an API you already have, or send a ticket into your own system.
Honest positioning
Where it fits — and where it doesn't
Honest positioning matters. Hyperleap AI is the AI front line for customer support: it answers repetitive questions from your knowledge base and routes everything else to your team. It is not a full ticketing or SLA platform, and its answers come from the documents you provide (RAG / document-grounded responses) rather than generic internet knowledge.
For complex troubleshooting, sensitive issues, and high-value customers, the right answer is a fast human handoff with context — which is exactly what the agent does (live takeover is on Pro and Max). The benefit is volume: by resolving the repetitive majority instantly and on every channel, your team gets to focus on the conversations that actually need a person.
FAQ
Frequently asked questions
What is a customer support chatbot?
How is an AI customer support agent different from a help desk?
What questions can a support chatbot actually answer?
Can my team take over a conversation from the AI?
Does a support chatbot replace human agents?
What channels does the support chatbot work on?
How much does a customer support chatbot cost?
Put an AI agent on the front line of support
Answer the repetitive questions instantly and route the rest to your team. Answers from your own knowledge — 24/7, no coding required.
7-day free trial on all plans. Cancel anytime.