Channels Hub Refresh: Website, WhatsApp, Instagram DM, Facebook Messenger
A multi-channel chatbot is one AI assistant across your website, WhatsApp Business API, Instagram DM, and Facebook Messenger — one knowledge base, one lead pipeline. See Hyperleap's four shipped channels and rich-media parity.
Multi-Channel AI Chatbot: One Assistant Across Website, WhatsApp, Instagram, and Messenger
A multi-channel chatbot is a single AI assistant that meets your customers wherever they reach out — your website, WhatsApp, Instagram DM, or Facebook Messenger — using the same knowledge base and the same lead pipeline behind every channel. Instead of bolting separate tools onto each platform, you configure one Hyperleap AI Agent and deploy it everywhere, with conversations and leads landing in one place.
Hyperleap ships four channels today, all with rich media parity. This page explains exactly what's available, how the channels work together, and how to deploy across all of them in under 30 minutes.
The four shipped channels
Every channel below is live today. Hyperleap is an official Meta technology provider, so the three messaging channels use official API integrations — not unofficial workarounds.
| Channel | What it is | Rich cards & carousels |
|---|---|---|
| Website chat widget | Embeddable widget for any site or platform — Shopify, WordPress, Webflow, Squarespace, Wix, or custom HTML. | Supported |
| WhatsApp Business API | Official Meta API integration for two-way WhatsApp conversations at scale. | Supported |
| Instagram DM | Official Meta integration that answers and qualifies leads inside Instagram direct messages. | Supported |
| Facebook Messenger | Official Meta integration for Messenger conversations from your Facebook Page. | Supported |
Rich cards and carousels work across all four channels, so your bot can share visual product, property, or service cards inside the conversation — not just plain text. SMS, voice, email, Slack, Telegram, and Microsoft Teams are not shipped; some are on the roadmap, but you should not plan around them as live channels today.
Why one multi-channel chatbot beats four separate tools
Running a different tool per channel means four knowledge bases to maintain, four inboxes to watch, and leads scattered across platforms. A single multi-channel AI chatbot fixes that:
- One knowledge base. Upload your documents once. The same RAG-grounded answers serve every channel, so a customer gets a consistent reply whether they message on WhatsApp or your website.
- One Leads page. Every conversation from website, WhatsApp, Instagram, and Messenger lands in a unified view with full history per lead.
- Consistent branding and behaviour. Configure the AI's system prompt, follow-up suggestions, and appearance once.
- Automatic profile capture on messaging channels. Lead forms aren't needed on WhatsApp, Instagram, or Messenger — the phone number or profile is captured from the platform itself.
- 100+ languages with auto-translation across every channel.
See the full features overview for how content, behaviour, and branding are configured.
How rich media works across channels
Beyond text, your AI Agent can share galleries, brochures, videos, and interactive rich cards and carousels inside the chat. A real-estate bot can present property cards with images; a hospitality bot can share room or package carousels; an ecommerce bot can surface product cards. Because rich media is supported on all four channels, the experience is consistent whether the customer is on your site or in WhatsApp.
Channel-specific guides
Each channel has its own setup nuances. Start with the broader category hub for the umbrella concept, then dive into the channel that matters most for your business:
- AI chatbot for business — the category overview and how an AI agent captures and qualifies leads.
- WhatsApp Business API — official Meta API setup and what's possible on WhatsApp.
- Instagram DM automation for service businesses.
- Facebook Messenger chatbot for local businesses.
Deploying across all four channels
Adding a channel doesn't mean rebuilding the bot. The typical flow:
- Configure one AI Agent — upload knowledge, set behaviour, brand the widget.
- Embed the website widget (copy-paste snippet) on your site.
- Connect WhatsApp Business API, Instagram, and Facebook Messenger through the official Meta integrations.
- Watch every conversation and captured lead flow into the unified Leads page, with summaries and notifications sent to your team.
Most businesses are live across channels in well under an hour, with no developers required.
Channel availability by plan
Channel capacity scales with your plan. Each chatbot can connect all four channels; higher plans add more chatbots and therefore more total channel connections:
- Plus ($40/mo): 1 chatbot, 4 channels.
- Pro ($100/mo): 2 chatbots, up to 8 channels (4 per chatbot), plus white-label branding and rich media assets.
- Max ($200/mo): 5 chatbots, up to 20 channels (4 per chatbot).
Check the pricing page for current details, response limits, and add-on eligibility.
Frequently asked questions
What is a multi-channel chatbot?
It's a single AI assistant deployed across more than one channel — for Hyperleap, the website widget plus WhatsApp Business API, Instagram DM, and Facebook Messenger — sharing one knowledge base and one lead pipeline.
Which channels does Hyperleap support?
Four shipped channels: website chat widget, WhatsApp Business API, Instagram DM, and Facebook Messenger. SMS, voice, email, Slack, Telegram, and Microsoft Teams are not shipped.
Are the WhatsApp, Instagram, and Messenger integrations official?
Yes. Hyperleap is an official Meta technology provider and uses official API-based integrations across all three Meta channels.
Do rich cards and carousels work on every channel?
Yes — rich cards and carousels are supported across all four channels, so your bot can share visual cards and galleries in any conversation.
Do I need a separate bot for each channel?
No. One AI Agent serves all connected channels with the same knowledge base, branding, and behaviour, and all leads land in a single unified view.
How many channels can I connect?
Each chatbot connects up to four channels. Plus includes 1 chatbot (4 channels), Pro includes 2 chatbots (up to 8 channels), and Max includes 5 chatbots (up to 20 channels).
Get started
Meet your customers on every channel they already use, from one assistant with one knowledge base. Deploy across website, WhatsApp, Instagram, and Messenger today.
Start your 7-day free trial or explore the AI chatbot for business overview to see how it all fits together.