See what customers ask and where they need help

See how many people chat, when they visit, and where they leave. Hyperleap AI shows the numbers with plain-language suggestions to help you improve.

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The Hyperleap AI analytics dashboard showing unique users, conversations, total messages, abandon rate, average and longest duration, messages per conversation, countries, and daily and peak-hour activity charts — Sample data. Filter the dashboard by date range and timezone.

Quick Answer

Chatbot analytics shows how people use your AI agent. Hyperleap AI brings conversation counts, chat length, busy hours, and visitor locations into one dashboard across all four channels.

Dashboard

Your key numbers in one view

The dashboard opens on the metrics that matter most — filterable by date range and timezone, across all channels at once.

Unique Users

Conversations

Total Messages

Abandon Rate

Avg & Longest Duration

Messages / Conversation

Countries

Peak Hours & Daily Activity

Conversations

Explore your conversation activity

Activity trends

Daily volume and hourly peak activity — so you know when demand spikes and can staff or trigger follow-ups accordingly.

Usage patterns

See activity by time of day and day of the week to help plan staffing.

Engagement quality

See whether chats are short, long, or abandoned, and how quickly visitors start chatting.

User insights

See your most active visitors and which countries they come from.

Top conversations

Your highest-volume and longest conversations, ranked — the transcripts most worth reading to understand what customers are actually asking.

Every channel, one view

Website, WhatsApp, Instagram DM, and Facebook Messenger in a single view, with full date-range and timezone controls.

Where conversations come from

On Pro and Max, link tracking shows which source or campaign started each conversation, and which links the agent shared got clicked.

Which source each answer used

Open a conversation in the log to see which of your pages or documents an answer drew on. These citations are for your team; customers don’t see them in the chat.

The conversations list in Hyperleap AI Studio: name, phone, email, and source for conversations from website, WhatsApp, Instagram, and Facebook in one table — Every conversation from every channel in one list, ready to open and read. Sample data.

Suggestions

Get suggestions for improving your answers

If visitors leave quickly, review the opening message. If few visitors start a chat, check the greeting. The dashboard highlights patterns like these to help you decide what to improve.

The dashboard doesn't just report on what happened. It gives you a concrete list of what to do next.

Ask your data

Query your data in plain English

Ask Claude or ChatGPT about your leads: “Which leads came in from WhatsApp this week?” or “What did customers ask about most?” Connect your assistant once with a single sign-in, and it answers from your Hyperleap leads and conversations. Included on every paid plan.

It reads your data and can't edit or delete records, send messages, or change settings. The one exception: when you ask it to pull insights from a lead, it saves them to that lead's profile.

Technical details

Hyperleap runs an MCP (Model Context Protocol) server. Claude, ChatGPT, Cursor, or any MCP-compatible assistant connects through one OAuth sign-in, where you enter the personal MCP key from Studio. It has 9 tools: list leads, lead details, a lead's conversations, a single conversation, lead activities, lead notes, pipeline stages, the CRM dashboard, and extract lead insights. Only the last one writes: it saves the insights to the lead's profile and logs an activity entry.

Explore the MCP server

FAQ

Frequently asked questions

What is chatbot analytics?

Chatbot analytics shows how people use your AI agent: how many conversations they start, when they visit, and whether they leave. Hyperleap AI brings activity from your website and messaging channels into one dashboard.

What metrics should I track for a chatbot?

Start with the number of conversations, messages, and customers who leave without chatting. Then review conversation length, busy hours, and visitor locations. Hyperleap AI shows these metrics with plain-language suggestions for improvement.

Can I see which questions customers ask the chatbot most?

Yes. Read the chat history to see what customers ask and where answers need work. The conversation log also shows which of your sources each answer drew on, so you know which page or document to fix. Add missing information to your agent’s documents. All four channels appear in one inbox.

Can I access chatbot analytics data programmatically?

Yes. Hyperleap exposes leads, conversations, and pipeline data via a REST API and real-time webhooks (webhooks on Pro and Max), and offers an MCP server on every paid plan so you can ask Claude, ChatGPT, Cursor, or another compatible assistant about your leads and conversations in plain English — no exports or dashboards required. It reads your data and cannot edit or delete records, send messages, or change settings. The one exception: when you ask it to extract insights from a lead, it saves them to that lead’s profile.

Does chatbot analytics work across all channels?

Yes. Because the same AI agent runs across your website, WhatsApp, Instagram DM, and Facebook Messenger from one knowledge base, conversations and leads from every channel land in one place — so your analytics reflect the whole picture, not one channel at a time.

Chatbot Lead Generation

Capture, qualify, and route leads 24/7.

MCP Server

Query your leads and conversations from AI tools.

Conversational AI for Customer Service

Resolve more conversations across every channel.

Channels

One agent across website, WhatsApp, Instagram, and Facebook.

Know what your chatbot is actually doing

Conversations, leads, and pipeline insights across every channel in one place. Start your trial and see the data in real time.

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7-day free trial on all plans. Cancel anytime.