See what customers ask and where they need help

See how many people chat, when they visit, and where they leave. Hyperleap AI shows the numbers with plain-language suggestions to help you improve.

Start for free Watch Demo

Quick Answer

Chatbot analytics shows how people use your AI agent. Hyperleap AI brings conversation counts, chat length, busy hours, and visitor locations into one dashboard across all four channels.

Your key numbers in one view

The dashboard opens on the metrics that matter most — filterable by date range and timezone, across all channels at once.

Unique Users

Conversations

Total Messages

Abandon Rate

Avg & Longest Duration

Messages / Conversation

Countries

Peak Hours & Daily Activity

Explore your conversation activity

Activity trends

Daily volume and hourly peak activity — so you know when demand spikes and can staff or trigger follow-ups accordingly.

Usage patterns

See activity by time of day and day of the week to help plan staffing.

Engagement quality

See whether chats are short, long, or abandoned, and how quickly visitors start chatting.

User insights

See your most active visitors and which countries they come from.

Top conversations

Your highest-volume and longest conversations, ranked — the transcripts most worth reading to understand what customers are actually asking.

Every channel, one view

Website, WhatsApp, Instagram DM, and Facebook Messenger in a single view, with full date-range and timezone controls.

Get suggestions for improving your answers

If visitors leave quickly, review the opening message. If few visitors start a chat, check the greeting. The dashboard highlights patterns like these to help you decide what to improve.

The dashboard doesn't just report on what happened. It gives you a concrete list of what to do next.

Query your data in plain English

Connect Claude or another compatible AI tool to your customer details and conversations. Ask questions such as “What did customers ask this week?” The read-only connection uses MCP, so it cannot change your data.

Explore the MCP server

Frequently asked questions

What is chatbot analytics?

Chatbot analytics shows how people use your AI agent: how many conversations they start, when they visit, and whether they leave. Hyperleap AI brings activity from your website and messaging channels into one dashboard.

What metrics should I track for a chatbot?

Start with the number of conversations, messages, and customers who leave without chatting. Then review conversation length, busy hours, and visitor locations. Hyperleap AI shows these metrics with plain-language suggestions for improvement.

Can I see which questions customers ask the chatbot most?

Yes. Read the chat history to see what customers ask and where answers need work. Add missing information to your agent’s documents. All four channels appear in one inbox.

Can I access chatbot analytics data programmatically?

Yes. Hyperleap exposes leads, conversations, and pipeline data via a REST API and real-time webhooks, and offers a read-only MCP server so you can query your lead and conversation data in plain English from AI tools like Claude Desktop or Cursor — no exports or dashboards required.

Does chatbot analytics work across all channels?

Yes. Because the same AI agent runs across your website, WhatsApp, Instagram DM, and Facebook Messenger from one knowledge base, conversations and leads from every channel land in one place — so your analytics reflect the whole picture, not one channel at a time.

Keep exploring

Chatbot Lead Generation

Capture, qualify, and route leads 24/7.

MCP Server

Query your leads and conversations from AI tools.

Conversational AI for Customer Service

Resolve more conversations across every channel.

Channels

One agent across website, WhatsApp, Instagram, and Facebook.

Know what your chatbot is actually doing

Conversations, leads, and pipeline insights across every channel in one place. Start your trial and see the data in real time.

Start for free View Pricing

7-day free trial on all plans. Cancel anytime.