Product update · Studio
Studio now explains when a chatbot needs a clearer business purpose
Before a chatbot goes live or joins a channel, Studio checks that its Behaviour says which business it serves. If not, it tells you why and what to change.
· 3 min read
- Shipped
- Area
- Studio
- Available on
- Every plan
Every chatbot on Hyperleap works for a business: it answers that business's customers about its products, services, bookings and support. Our Terms ask for this on every channel, and it also helps keep chatbots on WhatsApp, Instagram DM and Messenger within those platforms' rules. Now Studio checks it at the moment it matters, and when something is missing it tells you exactly what to fix instead of showing a generic error.
What's new
When you publish a chatbot, or connect it to WhatsApp, Instagram DM or Messenger, Studio reads its Behaviour and checks that it shows which business the chatbot serves.
- Most chatbots pass without you noticing. A Behaviour that names your business and what it helps customers with goes straight through.
- If it doesn't pass, you see why. The chatbot isn't published or connected, and Studio shows a notice on the Behaviour tab: "This chatbot can't go live yet," with the reason and what to change.
- The check looks for a business behind the chatbot. It holds back a chatbot set up to help with anything at all, or one set up as a character (a celebrity, a fictional persona, a companion) with no business it acts for. An empty Behaviour, or Studio's starting line "You are a helpful assistant" on its own, also needs more detail.
How to use it
If you see "This chatbot can't go live yet":
- Open the chatbot's Behaviour tab and read the reason in the notice.
- Add a sentence or two that says which business the chatbot works for and what it helps customers with. For example: "You are the assistant for Riverside Dental. You answer questions about our treatments, prices and opening hours, and help patients book appointments."
- Publish again.
- If you were connecting a channel, connect it again after publishing.
Good to know
- Personality is fine. You can give your chatbot a name, a tone and a personality, as long as it presents itself as working for your business and stays within what your business does.
- Unchanged chatbots aren't checked again. Once a Behaviour passes, republishing the same text or connecting the same version to another channel doesn't re-run the check.
- Chatbots already live aren't touched. Nothing is unpublished or disconnected by this change. The check runs the next time you publish or connect a channel.
- It never costs you credits. The check doesn't use your credits, and if it can't run for any reason, your publish goes ahead.
- Think we got it wrong? Contact support. We can review a refusal and approve the chatbot. Any later edit to the Behaviour is checked again.
- It applies on every plan and every channel, including the website chat.