Product update · Widget
Change the status, restart and command hint text in your chat window
Three bits of chat window text that were fixed in English are now yours to edit: the status under your chatbot's name, the restart option and the command hint.
· 2 min read
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You can already set your chatbot's name, heading and welcome message. But a few small pieces of text in the chat window were fixed: "Online" under the chatbot's name, "Restart Chat" in the menu, and the hint telling visitors how to open commands. If your chatbot speaks Spanish, or your brand has its own voice, those few English words stood out. Now you can change them.
What's new
Three new fields in the chatbot designer:
- Status Text. The short status shown under your chatbot's name in the chat window header. It says "Online" unless you change it, for example to "Here to help" or "En línea".
- Restart Chat Menu Item. The label for the restart option in the chat's ⋮ menu, which starts a fresh conversation. It says "Restart Chat" unless you change it.
- Command Hint Text. The hint shown under the message box when your chatbot has navigation commands set up. It says "Press / or Ctrl+K to use commands" (⌘+K on a Mac) unless you change it.
The command hint keeps its keyboard styling. Wrap any text in double braces, like {{/}}, to show it as a key, and use {{shortcut}} to show the right key for each visitor: ⌘ on a Mac, Ctrl on Windows.
How to use it
- Open your chatbot in Studio and go to the Design tab.
- Choose the Conversation view and open Content.
- Edit Status Text, Restart Chat Menu Item or Command Hint Text. The preview updates as you type.
- Click Save Draft, then Publish when you're ready for visitors to see it.
Good to know
- Leave a field empty to keep the default. Existing chatbots look exactly as they did until you change something.
- The command hint only appears with commands. If your chatbot has no navigation commands, visitors never see the hint, so there's nothing to change.
- Keep
{{shortcut}}in the hint if you want visitors to see the keyboard shortcut. Removing it removes the key from the hint. - When a teammate takes over a chat, the status shows their name instead of your status text, so visitors know a person has joined. See human handoff and live takeover.
- Interface text only. These fields change fixed text in the chat window. They don't change what your AI agent says; that comes from its behaviour and knowledge.