Product update · Knowledge
Steadier answers from your website and documents
Your chatbot now skips site menus and footers when it reads your pages, and stays on topic in follow-ups, so the same question gets the same answer.
· 3 min read
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Ask your chatbot the fee for a course and it answers correctly. Ask again three messages later and it gives a slightly different figure, or quotes an older page. That kind of wobble erodes trust fast, and it usually isn't the AI making things up. It's the chatbot looking up the wrong passage from your knowledge. This update changes how your chatbot finds the right part of your website and documents, so it gives the same answer to the same question.
What's new
- Site menus, headers and footers are skipped. When Studio reads a page from your website, it now leaves out the navigation menu, header, footer, sidebars and other parts that repeat on every page, and focuses on the page's main content. Before, that repeated text made many pages look alike, so the chatbot could pull a passage from the wrong page.
- Follow-ups stay on topic. On WhatsApp, Instagram and Messenger, the chatbot now looks up information using what the customer has asked, including their last few questions, rather than its own long earlier replies. A short follow-up like "and the fees?" still knows what it's about, but the search no longer drifts with every turn.
- More of your knowledge gets a look-in. Your chatbot now considers more candidate passages for each question. That stops several near-identical web page snippets from crowding out the one document that actually has the answer.
- Less repetition, sharper focus (September). The passages handed to the AI are now cleaned up first. Exact and near-exact repeats are dropped, for example when the same page was imported twice under two different links. Passages that are much less relevant than the best match are left out, and the total is capped. The AI gets a shorter, more focused set of facts to answer from.
How to use it
There's nothing to switch on. To see the difference, ask your chatbot the questions customers ask most in the test chat, a few times over, and check the answers hold steady.
Good to know
- The cleaner page reading applies when a page is imported. Pages you add from now on get it.
- Similar pages with different details are both kept. The repeat filter only drops passages that say practically the same thing. Two fee pages built from the same template but with different prices both stay.
- Your logs show what was really used. The sources listed against a reply in the conversation log are the ones that made it into the answer, not every passage that was looked at.
- Good knowledge still matters most. The chatbot answers from what you give it. If two of your pages disagree, it can still pick the wrong one, so remove or update outdated pages. Our knowledge base checklist can help.