A new sign-in and sign-up for Studio

Shipped

January 9, 2026

Area

Studio

Available on

Every plan

Signing in should take a few seconds and then get out of your way. The old flow asked for a code every time and could log you out in the middle of your work. We rebuilt sign-in and sign-up for Studio from the ground up, then spent the following months smoothing the rough edges people told us about.

What's new

• Two ways in. Sign in or sign up with a verification code sent to your email, or continue with Google.
• A short setup form after sign-up. New accounts answer a few questions on a Complete Your Setup screen: your organization name, your country and how you heard about us. Job title, company size and a promotional code are optional. Click Start Setup Wizard and you go straight to creating your first chatbot.
• Team invites that just work. An invite link opens a page that shows which team you're joining. Sign in or sign up with the invited email and click Join Organization. If the invite has expired, was already used, or was sent to a different email, Studio tells you so and lets you sign in with another account or create your own workspace instead.
• No more sign-in page when you're already signed in. Opening the sign-in or sign-up page while signed in takes you straight to your dashboard.
• Sessions that last. Studio now renews your session quietly in the background. Coming back to a tab you left open for hours no longer shows a burst of red error messages; the page picks up where you left it.
• Log out on the first click. Logging out now works the first time, every time.

How to use it

1. Go to the Studio sign-in page and enter your email, or choose Google.
2. If you used email, enter the verification code we send you.
3. New here? Fill in the Complete Your Setup form and click Start Setup Wizard.
4. Joining a colleague's team? Open the invite link from your email, sign in with the invited address and click Join Organization.

Good to know

• Use the invited email for invites. An invite belongs to the email address it was sent to. Signing in with a different address won't add you to the team.
• Google sign-in inside other apps. Some apps open links in their own built-in browser, where Google sign-in isn't available. Studio shows a note when that happens: use your email instead, or open the page in Safari or Chrome.
• Your role doesn't change. Owners, Admins and Members keep the same permissions they had before. Sign-in only changes how you prove who you are.
• Need stronger sign-in controls? Single sign-on and multi-factor authentication are available on the Enterprise plan. See Security for how we protect your account and data.

For developers

Studio exchanges the sign-in session for a Hyperleap access token and sets an HttpOnly refresh cookie. When a token expires, requests share one refresh: the sign-in session first, then the refresh cookie, then a quiet logout if neither works. If the API can't be reached, the session is kept, so a brief outage doesn't force anyone to sign in again.