Product update · Channels
WhatsApp, Instagram and Messenger connections now renew themselves
Your WhatsApp, Instagram and Messenger connections now renew before they expire, and you get an email if one ever needs reconnecting by hand.
· 3 min read
- Shipped
- Area
- Channels
- Available on
- Every plan
Connections to WhatsApp, Instagram and Facebook Messenger don't last forever. Meta gives each connection an access period, and when it runs out your AI agent quietly stops replying on that channel. You might only find out when a customer tells you they never got an answer. This update keeps those connections alive for you, tells you early when it can't, and makes replies on these channels more dependable.
What's new
- Automatic renewal. Every day, Hyperleap checks your WhatsApp, Instagram and Facebook connections. Any connection that expires within the next 7 days is renewed in the background. There's nothing for you to do.
- An email when you need to step in. If a connection can't be renewed automatically, an Owner or Admin on your account gets an email titled "Reconnect WhatsApp to keep your chatbot replying" (or Instagram, or Facebook Page). It names the account, says when access expires and has a button that opens the right channel page in Studio so you can reconnect before replies stop.
- No more stuck conversations. Customers often send two or three short messages in a row. Your AI agent now waits for its current reply to finish and then handles the next message, instead of giving up. If a reply ever gets stuck, the conversation frees itself after a few minutes so the next message is answered.
- No error messages sent to your customers. If something goes wrong while preparing a reply on WhatsApp, Instagram or Messenger, your customer no longer receives a technical error message. The problem is logged for us to look into instead.
How to use it
There's nothing to set up. Renewal runs for every connected channel.
If you get a reconnect email:
- Click the reconnect button in the email (for example Reconnect WhatsApp). It opens that channel's page in Studio.
- Connect the account again and approve access when Meta asks.
- Check that the channel shows as connected.
Good to know
- Who gets the email. The email goes to an Owner or Admin of your organization. Make sure at least one of them reads the address they signed up with.
- Reconnect before the date in the email. Once access expires, your AI agent can't reply on that channel until it's reconnected.
- Official Meta connections. Hyperleap AI is a Meta Technology Provider and Business Partner. WhatsApp, Instagram and Messenger run on Meta's official Business APIs. Learn more about the WhatsApp Business API.