Product update · Billing
See what a request costs, and top up credits in Studio
Studio now shows how many credits an AI request uses before you send it, warns you when your balance runs low, and lets admins buy credit packs in a click.
· 2 min read
- Shipped
- Area
- Billing
- Available on
- Every plan
Running out of AI responses in the middle of a busy week is stressful, and finding out only when something stops working is worse. This update makes your balance visible where you work, and gives you a way to top up without contacting us or changing your plan.
What's new
- A cost badge before you send. Next to Send buttons and AI actions in Studio, a small badge shows how many credits that request will use with the model you've picked. Hover over it to see the cost per request.
- Low-balance warnings. When your balance drops below 100 credits, your dashboard and the billing page show a warning with a Buy Credits button. Below 50 credits the warning turns urgent and the button changes to Buy Now.
- Credit packs, bought in Studio. Admins can buy extra credits without changing plans. Packs start at $12 for 1,000 credits, with larger packs also available.
- No dead ends when you run out. If an AI request can't run because your balance is empty, Studio opens Purchase Credit Packs straight away, showing your current balance and what the request needed.
How to use it
- Open the user menu and go to Billing & Subscription.
- Open the Credits tab to see your balance and your Credit Grants history.
- Under Buy More Credits, click Purchase next to the pack you want and complete checkout.
- The new credits appear in your balance as soon as payment is confirmed.
Good to know
- Your plan's monthly responses are used first. Credits you buy are only drawn on once your plan's monthly allowance for the period is used up.
- Bought credits last a year. Each pack expires one year after purchase.
- Owners and Admins buy credits. Members see a note asking them to ask an admin to top up.
- A plan is required. Credit packs add to an active plan; they aren't a way to use Studio without one. See pricing for plans and add-ons.
- One AI reply is one response. With the included models, each reply your AI agent sends uses one response from your plan.
- OTP verification is billed separately. Its usage comes from its own OTP wallet, not from these credits. See OTP verification wallet.