Product update · Behaviour
Write your chatbot's Behaviour from your website
Generate a chatbot's Behaviour instructions from your website right on the Behaviour tab, review and edit them, then apply. Formatting now stays readable.
· 3 min read
- Shipped
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- Behaviour
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The Behaviour is where you tell your chatbot who it is, what it should help with and how it should talk. Writing it from a blank box is hard. The quick start wizard already wrote a starting Behaviour from your website, but only when you created a new chatbot. If you skipped it, or wanted a fresh start on an existing chatbot, you were back to writing it by hand. Now you can generate it from your website at any time, right on the Behaviour tab.
What's new
- Generate Behaviour on the Behaviour tab. A new Generate Behaviour button opens a short form. Enter your website, and optionally your business name and what the chatbot should do. Studio reads the page and writes Behaviour instructions for your business, the same way the quick start does.
- Review before anything changes. The result appears in an editable box. Change any line, click Regenerate for another version, or click Use this behaviour to put it in place.
- Readable formatting. Generated Behaviour now keeps its headings, blank lines between sections and one item per line, instead of arriving as one long paragraph. This applies to the quick start wizard too.
The Generate Behaviour button replaces the older template builder that used to sit on the Behaviour tab.
How to use it
- Open your chatbot in Studio and go to the Behaviour tab.
- Click Generate Behaviour.
- Enter your Website, for example yourcompany.com. Add a Business name (optional) and What should the chatbot do? (optional) if you want to steer it, such as "Answer product questions and capture leads".
- Click Generate and wait a few moments.
- Read the Generated behaviour, edit it as you like, and click Use this behaviour.
- Click Test Behaviour above the Behaviour box to try it in the chat, then Save Draft and Publish when it answers the way you want.
Good to know
- It replaces your current Behaviour. If the chatbot already has Behaviour instructions, Studio warns you before you apply. Copy anything you want to keep first, or use version history to get an earlier published version back.
- Nothing changes until you save. Applying only fills in the Behaviour box. Your live chatbot keeps its current Behaviour until you publish.
- It reads the page you enter. Use your homepage or the page that best describes your business. If Studio can't read enough from it, you'll see "Couldn't generate behaviour". Try another page, or write the Behaviour yourself.
- The Behaviour is a starting point. It sets tone and focus. Your chatbot's answers still come from the knowledge you add on the Sources tab, so keep your website, documents and FAQs up to date there.
- Edit freely. The generated text is yours. Add your own rules, topics to steer away from, or when to hand over to your team.
New to Studio? The quick start wizard builds a whole chatbot from your website in one go.