Product update · Studio
A new chatbot dashboard: how it's doing and where it's live
The redesigned dashboard compares your numbers with the previous period, shows where your chatbot is live, and helps you get your first conversations.
· 3 min read
- Shipped
- Area
- Studio
- Available on
- Every plan
The first page you see in Studio should answer two questions: is my chatbot working, and is anyone using it? The old dashboard showed a row of numbers and a chart, which said little to a new chatbot with three conversations, and nothing at all to someone who hadn't built one yet. The redesigned dashboard adapts to where you are.
What's new
Numbers with context. For the selected chatbot, the dashboard shows Conversations, Messages and Visitors for the last 7, 30 or 90 days, each compared with the period before it. Leads counts everyone who has ever left contact details. A Conversations over time chart shows the daily trend.
Where your chatbot is live. A card shows each website your chatbot is installed on, marked Listening or Installed, quiet lately, or Not detected on any website yet. WhatsApp, Instagram and Messenger show as Connected or Not connected, with a Connect button. Open chatbot takes you straight to the builder.
Newest visitors. See who started chatting most recently, by name where they gave one, with their channel, when they started and a Lead badge if they left contact details.
Quiet chatbots get a plain summary. With fewer than 20 conversations in the period, you get a sentence instead of tiles, for example "3 conversations in the last 30 days · 2 visitors · 2 left contact details". An activity strip with one dot per day shows when people chatted. Changes are shown as counts, not percentages that jump around on small numbers.
Help getting the first conversation. A chatbot nobody has talked to yet gets one card with three steps: Chatbot created, On a website or channel and First conversation. It offers Get the install code or Connect a channel if it isn't live yet, and Open chatbot to try it if it is.
Create your first chatbot right here. With no chatbot yet, the dashboard asks for Your website and Build my chatbot opens the quick-start wizard already filled in. No website? Start from scratch instead.
Help and resources. One card links to Help docs, Support, AI Logs, where you can see every AI request and response, and Invite your team.
How to use it
- Open Dashboard in Studio.
- If you have more than one chatbot, pick one with the chatbot switcher.
- Choose 7, 30 or 90 days to change the period.
Good to know
- Leads means people with contact details. Anonymous visitors count as visitors, not leads.
- The period comparison is like for like. With 30 days selected, each number is compared with the 30 days before that.
- Times are shown in your local time, so "started chatting a minute ago" means a minute ago wherever you are.
- Switching chatbots works the same way here as in the builder. See the chatbot switcher.