Multi-variant: answers from the right location, course or plan

Shipped

September 30, 2026

Area

Knowledge

Available on

Pro and Max · paid add-on

Every Hyperleap chatbot answers from your knowledge base out of the box. But some businesses have a particular kind of knowledge base: lots of near-identical pages that differ in only a few details. Think a clinic with branches in Plano and Round Rock, a school with a 6-month and a 9-month certificate program, or a gym with three membership plans. The hard part there isn't finding an answer. It's finding it for the right one. That's what the Multi-variant (locations, courses, etc) add-on is for.

What's new

With Multi-variant switched on, your chatbot:

• Answers from the right variant. "What are the hours at your Plano location?" is answered from the Plano page, not whichever branch page reads most alike.
• Answers across all of them. "Which branches are open on Sunday?" or "Compare the 6-month and 9-month certificate programs" draws on every relevant location or course, not just the first one or two it finds.
• Asks which one when it matters. "What are the fees?" with several courses gets "Which course are you asking about?" instead of a guess or a blend of two.
• Follows the conversation. If a visitor asks about Plano and then says "…and the Round Rock one?", the chatbot switches to Round Rock instead of staying on Plano.

How to use it

1. Add the Multi-variant add-on to your Pro or Max plan.
2. Keep each location, course or plan in its own document or web page in your chatbot's sources, and name each one clearly, for example "Plano clinic" and "Round Rock clinic".
3. Open your chatbot in Studio, click Advanced Settings and stay on the General tab.
4. Switch on Use Multi-variant (locations, courses, etc).
5. Test it with questions about one variant, several, and none in particular, then publish.

Good to know

• It's a paid add-on on Pro and Max: $40 a month, and replies that use it count as two credits instead of one. See pricing for details.
• When you don't need it. One location, one product, or content that varies by topic rather than by variant. The standard knowledge base already handles that.
• Clear names help. The add-on tells your variants apart by their names, so give each source a name that says which location, course or plan it covers.
• Asking "which one?" is deliberate. When a question could apply to several variants and doesn't say which, the chatbot asks rather than guessing.
• Running several branches? See how a chatbot for multi-location businesses fits together.