Product update · Studio
A cleaner Studio, and a chatbot list that shows what's live
Studio has a calmer, more consistent look, and your chatbot list now shows which chatbots are live, where they're installed and which channels they're on.
· 3 min read
- Shipped
- Area
- Studio
- Available on
- Every plan
Studio had grown one screen at a time, and it showed. Buttons, fields and cards were slightly different sizes from page to page, and the chatbot list told you a chatbot's name but not whether it was actually working anywhere. This update tidies the whole dashboard and makes the chatbot list answer the first question most people have when they log in: "Is my chatbot live?"
What's new
A consistent look across Studio. Buttons, text fields, dropdowns, cards, tabs, dialogs, tooltips and notifications now share the same sizes, spacing, corners and focus styles on every page. Forms line up the same way wherever you are.
A chatbot list that shows status at a glance. Each chatbot is now a row with:
- Live or Not live yet. A chatbot counts as live when its chat has been found running on a website, or when it's connected to WhatsApp, Instagram or Messenger. Live chatbots also get a coloured edge so they stand out.
- Where it's installed. When the chat has been found on a website, the row shows that site, for example "Live · yourbusiness.com". If it's on more than one, you'll see the first and a count of the rest. Hover to see them all.
- Connected channels. Small WhatsApp, Instagram and Messenger icons show which channels the chatbot answers on.
Clicking a chatbot still takes you to its leads, and the menu on each row still has Edit Chatbot, Integrate to Website, Test Chatbot and the other actions.
How to use it
There's nothing to set up. Open AI Chatbots in Studio to see the new list. If a chatbot you've installed shows Not live yet, open your website in a browser so the chat loads once, then check again.
Good to know
- "Live" means seen in use, not just published. Publishing makes your latest changes the version visitors get. The Live label goes a step further: it appears once Studio has seen the chat load on a website, or a channel is connected. A chatbot can be published but not live if the code isn't on your site yet.
- Where to find install code. If a chatbot isn't live yet, open it and click Integrate, then Integrate to Website for the code snippet, or connect a channel.
- Nothing about your chatbots changed. This update is about how Studio looks and what it shows you. Your chatbots, conversations and settings are exactly as they were.
- The home dashboard has moved on since. The dashboard you land on was reworked again in October. See the new chatbot dashboard.