Product update · Knowledge
Upload brochures and photos your chatbot can share in chat
Upload up to 10 documents or images at once, 15MB each, and your chatbot shares the right one as a card when a visitor asks for it.
· 3 min read
- Shipped
- Area
- Knowledge
- Available on
- Pro and Max
Some questions are best answered with a file. "Can you send me the menu?" "Do you have a price list?" "What does the room look like?" Your chatbot can now hand over the real thing: a brochure, a PDF form or a photo you've uploaded, shown in the chat as a card the visitor can open or download.
What's new
- Upload files straight from Studio. Add documents and images to a chatbot as Assets. Each one gets a short overview so the AI knows what it is and when to share it.
- Several files in one go. Pick up to 10 files at a time. Each file gets its own overview box, and you can watch each one upload and save, with a clear error if one fails so you can fix it and retry.
- Bigger files. Each file can be up to 15MB, up from 5MB.
- Downloads keep your file name. When a visitor downloads a document, it saves with the name you uploaded it under, not a random string.
When a visitor asks for something that matches an asset's overview, the AI includes it in the reply as a card with a button to open it. On WhatsApp, Instagram and Messenger the same assets arrive as cards in the chat (see rich cards on social channels).
How to use it
- Open your chatbot in Studio and go to the Assets tab.
- Click Add asset.
- Choose Document, Image or Video.
- For documents and images, click Browse for documents or Browse for images and pick up to 10 files.
- Write a short overview for each file, for example "Spring menu with prices" or "Photo of the deluxe double room". This is what the AI reads to decide when to share it.
- Click Add, then test it in the chat and publish.
Good to know
- Assets are shared, not learned from. The AI doesn't read the contents of an asset to answer questions. It shares the file as it is. To teach your chatbot what a document says, add it in the Sources tab instead. Many businesses do both: the price list as a source so the AI can answer from it, and as an asset so visitors can download it.
- Supported files. Documents: .pdf, .doc, .docx, .pptx, .xlsx, .csv, .txt, .md and .json. Images: .png, .jpg, .jpeg and .webp. Videos: YouTube and Vimeo links only.
- Overviews matter. Each overview can be up to 200 characters. Clear, specific overviews help the AI pick the right asset.
- Assets can be switched off. If you don't want a chatbot to share assets, turn them off in Advanced Settings. The AI then won't reference them in replies.
- Plan. Rich media assets (documents, images and videos) are available on Pro and Max. See pricing.
- Booking links have moved. Calendar links are no longer added as assets. Booking is now set up in the chatbot's Integrations tab, so visitors can pick a time right in the chat.