Product update · Channels
Photos, documents and videos as tappable cards in every channel
When a customer asks to see something, your AI agent sends the right photo, brochure or video as a card with one tap-to-open button, shaped for each channel.
· 3 min read
- Shipped
- Area
- Channels
- Available on
- Pro and Max
"Can I see the room?" "Do you have a menu?" "Is there a video of how it works?" When customers ask questions like these in a DM, a paragraph of text is a poor answer. Your AI agent can now reply on WhatsApp, Instagram DM and Messenger with the actual photo, document or video you've added in Studio, shown as a card the customer can tap.
What's new
Each item you add to your chatbot's Assets becomes something the agent can share as a card. A card shows a title, a thumbnail and one button that opens the item: View for a photo, Open for a document, Watch for a video.
How the cards look depends on the channel:
- Instagram DM and Messenger: when the agent shares several items in one reply, they arrive as a swipeable carousel of up to 10 cards.
- WhatsApp: WhatsApp has no carousel, so each card arrives as its own image message with a caption and link, up to 5 per reply.
- Your website chat: cards appear as tappable previews inside the conversation.
The agent decides what to share from the conversation. It picks the specific items that answer the question, using the overview you wrote for each asset. If nothing you've added fits, it answers in text and sends no cards.
How to use it
- Open your chatbot in Studio and go to the Assets tab.
- Click Add asset and add photos, documents or YouTube and Vimeo videos.
- Give each one a clear overview, such as "Deluxe room with sea view" or "2026 price list". The overview is what the agent reads to decide when to share it, and it becomes the card's title.
- Make sure assets are on: open Advanced Settings and check that Enable assets is switched on.
- Test in the builder, then publish. Your connected WhatsApp, Instagram and Messenger channels use the published version.
Good to know
- Cards come from your assets. The agent shares what you've added in Studio. It doesn't design its own cards, and each card has one button.
- No carousel on WhatsApp. Several items arrive as separate messages, at most 5 in one reply. Instagram DM and Messenger show up to 10 in a carousel.
- Good overviews make good choices. Vague overviews ("image1.jpg") make it harder for the agent to pick the right item. Write what's in it.
- Booking is handled separately. For appointments, connect Calendly or Cal.com in your chatbot's Integrations tab under Booking, and the agent books in the conversation on Pro and Max.
- Plan: rich media (photos, documents and videos in replies) is on Pro and Max. To add many files at once, see upload files as assets.