Product update · Knowledge
Import up to 200 FAQs at once from a CSV file
Already have your FAQs in a spreadsheet? Upload them as a CSV with question and answer columns, check every row in a preview, and import them in one go.
· 3 min read
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FAQs are the most direct way to tell your AI agent how to answer the questions you get every day. Most businesses already have them somewhere: a spreadsheet, a help page, a doc the front desk keeps. Typing them into Studio one pair at a time was the slow part. Now you can upload the whole list as a CSV file.
What's new
The Add FAQ panel has two tabs: Single, for adding one question and answer as before, and Bulk CSV, for uploading many at once.
- A ready-made template. Download CSV template gives you a file with the right columns to fill in.
- A preview before anything is saved. After you choose a file, Studio shows every row with its question and answer, plus totals for valid rows and rows with errors.
- Problems are flagged row by row. A row with an empty question or answer is marked, so you can fix it in your spreadsheet and upload again.
- One click to import. When every row checks out, one import button adds them all to your source.
How to use it
- Put your FAQs in a spreadsheet with two columns headed
questionandanswer, one FAQ per row. Or start from Download CSV template. - Save it as a CSV file.
- In Studio, open the source you want to add to (from your chatbot's Sources tab, or Sources in the main menu), go to the FAQs tab and click Add FAQ.
- Choose Bulk CSV, then Upload a CSV and pick your file.
- Check the preview. If there are errors, fix those rows and upload again, or click Clear to start over.
- Click the import button, for example Import 48 FAQs.
Good to know
- Up to 200 FAQs per file. Larger lists can go in several files.
- Both headers are required. The file must have columns named
questionandanswer. Other columns are ignored. - All rows import together. The import button stays off until every row is valid, so you never end up with half a list.
- Your plan's knowledge storage applies. If the FAQs would take the source past your plan's storage, nothing is imported and Studio tells you why.
- Answers can use formatting. Markdown in your answers, such as lists or bold text, carries through, just like FAQs you add by hand.
- Each FAQ stays editable. Imported FAQs appear in the FAQs tab one by one, so you can edit or delete any of them later.
- FAQs get priority. When an FAQ closely matches what a visitor asks, your agent reads it ahead of other material in your sources. More in the FAQs guide.