Product update · Widget
Send a suggestion with one tap
A new Send on click switch makes suggestion buttons send right away, so visitors don't have to tap the suggestion and then press send.
· 2 min read
- Shipped
- Area
- Widget
- Available on
- Every plan
Suggestion buttons under a reply are there to save your visitors effort. But until now, tapping one only copied the text into the message box. The visitor still had to press send, and many didn't realise they needed to. Now you can choose: keep it as it was, so visitors can edit a suggestion before sending, or have the suggestion sent the moment it's tapped.
What's new
A Send on click switch in the designer controls what happens when a visitor taps a suggestion in your website chat.
- On: tapping a suggestion sends it right away as the visitor's message, and your chatbot starts answering.
- Off: tapping a suggestion fills the message box, so the visitor can change it before sending. This is how suggestions worked before, and it stays the default.
The switch covers every suggestion shown in the chat window, whether it's one of your Predefined options or written by AI follow-ups.
The test chat in the designer follows the same setting, so you can try it before you publish.
How to use it
- Open your chatbot in Studio and go to the Design tab.
- Pick Conversation and stay on the Content sub-tab.
- Below Predefined options and AI follow-ups, turn on Send on click.
- Try a suggestion in the test chat, then click Save Draft and Publish.
Good to know
- Off by default. Existing chatbots keep the old behaviour until you turn the switch on.
- When to turn it on. If your suggestions are complete questions a visitor would ask as written, such as "What are your opening hours?", sending on tap is faster. If they're starting points a visitor might want to adjust, leave it off.
- Suggestions before the chat opens already send. If you show suggestions beside the chat button with Show before chat opens, tapping one opens the chat and sends it, whatever this switch says.
- Website chat only. This setting applies to the chat window on your website. Conversations on WhatsApp, Instagram DM and Messenger aren't affected.
For how suggestions are written, see smarter follow-up suggestions.
For developers
The setting is chatbotSettings.sendFollowUpOnClick (boolean, default false) and is returned by the public chatbot config endpoint. When it's true, the widget sends a clicked suggestion as the visitor's message. When it's absent or false, the widget copies the text into the input.