Product update · Conversations
Follow-up suggestions now come from the reply they follow
The AI that writes each answer now suggests the next questions too, so suggestions match the reply and arrive with it instead of after it.
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Suggested follow-up questions help visitors keep going when they're not sure what to ask next. But if a suggestion points at something your chatbot can't answer, or shows up a beat after the reply, it gets in the way instead of helping. This update makes suggestions fit the answer they sit under.
What's new
- The answer and its suggestions come from the same place. When AI follow-ups are on, the AI that writes the reply now also writes up to three follow-up questions, based on what it just said and the information it has. Before, suggestions were written separately after the reply had finished.
- They arrive with the reply. Because they're written as part of the answer, there's usually no extra wait for them once the reply is done.
- They read like the visitor wrote them. Suggestions are short questions in the visitor's voice, such as "Do you offer airport transfers?", ready to tap.
- The old way is the backup. If a reply comes back without suggestions, Hyperleap writes them in a separate step, as it did before.
- They stay with their message. In the chat, suggestions appear right under the reply they belong to and scroll up with the conversation. They're hidden while a reply is still being written and when the conversation is closing.
How to use it
- Open your chatbot in Studio and go to the Design tab.
- Choose Conversation, then the Content section.
- Switch on AI follow-ups.
- Optionally, add Predefined options: up to five quick replies you write yourself. They're shown when AI follow-ups are off or fail.
- Try it in the test chat, then publish.
Good to know
- Predefined options are the fallback. When both are on, AI suggestions take priority. If AI suggestions can't be generated for a reply, your predefined options are shown instead.
- You decide what a tap does. By default, tapping a suggestion fills the message box so the visitor can edit it first. To send it straight away, see Send on click.
- Nothing changes for chatbots with AI follow-ups off. Visitors keep seeing only your predefined options, or none.
- For more on the conversation settings, see the conversation and chat help guide.