Notifications

Set up email notifications to stay informed about new leads and conversation transcripts.

Notifications

Set up email notifications for new leads and conversation transcripts.

Advanced Settings Notifications tab showing email notification options
Email notification settings for leads and chat transcripts

Notification Options

  • Send Lead via Email — Receive email when new leads are captured
  • Email Address — Where to send lead notifications
  • Send Conversation via Email — Receive chat transcripts after conversations
  • Chat Transcript Delay — Minutes to wait after chat ends before sending transcript (5-180 minutes)
Tip:
Set the transcript delay to 30+ minutes to ensure the conversation is complete before receiving the email summary.